Marubang — Restaurant in Perth

We booked this place because we heard that the food in particular the bbq was good. No surprises that this place is pricy, but we were willing to pay as we were celebrating two birthdays that evening. Food wise, the bbq wasn’t too bad but portions were smaller than expected, the soups and pancakes were actually good. However, we were extremely disappointed with the way we were treated by two particular Korean staff, one male and female, which appeared (and I assume) to be the senior staff on shift as they were ones in charged of taking payment and setting up the bbq. We were rushed to take our order, and either of these staff wouldn’t care to explain our order to us. They gave us “attitude” (yes the eye roll!!) from the moment we took our seats to the moment we paid. The icing on the cake (no punt intended) was that we were asked to pay a “cakage” fee to only have the cake and candles brought out to the table still in the box and dropped in front of us. This made me wonder why were we even charged a “cakage” fee. Last I checked “Cakage is a fee that a restaurant charges to serve you and those in your party a dessert you've brought (and very possibly bought) for the occasion”.. we certainly were not served and we received no service, period. Also, to charged fees and not deliver, that is just bad practice for any business. I would have completely understand the lack of service if they were understaffed, but this was not the case, in fact the restaurant had 5 or more staffs rostered that evening. All up, the whole dinning experience was unpleasant, unprofessional and upsetting. Can’t say that I will be returning nor will I be...

Choosing our dinner at this restaurant was a mistake, and I wouldn't recommend anyone wasting their time here. The entire dining experience was extremely disappointing. Firstly, the two menus offer limited choices, and it's baffling that we couldn't order both barbecue and other set menu items simultaneously. Secondly, the seating process was awkward. Only after we had selected our seats did we find out that they were already reserved, without any prior notification from the staff. We were asked to return to the entrance and wait. After a 5-minute wait, we were led to a narrow spot, but when we requested a different seating arrangement, the staff seemed indecisive and left us standing awkwardly while they sought advice from others. We waited uncomfortably in the restaurant, and then another staff member asked us to return to the entrance. Your staff members behave like machines, lacking the ability to adapt and accommodate customers' needs. Regarding the food, the quality of the meat was average. Despite being inexpensive, I wouldn't recommend this restaurant to anyone looking to indulge in delicious cuisine. The complimentary soup had an overpowering soy sauce flavor and was not enjoyable to drink. In short, the staff's attitude of service was extremely poor, and the food was not...

Reliable all in one place for Korean cuisine in the city. While it may not have the “best” dishes of any particular sort - they do everything well.

Actually I take that back, the bossam here is very good, and the quantities that it comes in are astronomical. Even the small one is more than enough for two people to share. I have eaten at both the upstairs kbbq and also the downstairs a la carte, and both are similar quality (which is good). It’s just great to have the convenience of a reliable Korean restaurant that does basically everything. The soups here are solid, as are the cold noodles. Unfortunately no photos of those dishes because I ate them and forgot.

The venue is enormous, upstairs and downstairs, plenty of seats and central in the city. The staff are very respectful and polite - and helpful with ordering. Ordering system is very intuitive, and makes ordering simple!

If you want a good reliable place for Korean food that will give you a choice between all the dishes and kbbq, then yeah - come...