The Metropole Hotel — Restaurant in South Townsville

We stayed at the attached Oaks apartments. Day one of our stay, we had breakfast at the hotel (Saturday 12th Oct). The food was really nice and the service was lovely. The waitress was really friendly and it was a great start to the day. The two stars are solely for our first day experience. Day two we decided to go for breakfast again. What a mistake. From the outset, the girl taking our order was completely unprofessional. Within the first 30 seconds she told us that she'd drank too much the night before and wanted to go home. Our food took forever and was cold upon arrival, our coffees completely forgotten. When I alerted her to this, she began making them, only to become sidetracked several times. Once we finally got our coffees, my husband's was completely wrong and not drinkable. My latte luke warm. He returned his coffee and voiced his displeasure. He was offered a refund for the coffee, but declined. In our opinion a total refund would have been more applicable. Such a shame because the service we had the previous day was so great. The food isn't cheap either. It's basic breakfast fare at upmarket cafe prices. My toasted sandwich was pre packaged but must have cost almost $10 for ham, cheese and tomato. We're here for a couple more days and intended to eat here again, but after today we won't be. Perhaps some staff training in regards to professionalism is needed. Edit: After contacting management when we got home, things were dealt with very satisfactorily and...

What an Excellent surprise, walked in for a drink ended up staying for a few drinks along with lunch. Nice selection of wine, beer nice and cold. Ordered a seafood basket,which the chef was happy to alter the dish,Excellent mackerel grilled, also ordered the grilled bugs ..Excellent!!!! Full of flavour and plump in size...This place based on outstanding service from the young ladies at the bar to the chef, internal decor and overall atmosphere with absolute nice music playing outside is the epitamy of what I find attracting to Townsville.I take my hat off to all the staff who played in today's effort to make our Visit most...

A Great Find – Definitely Worth a Visit!

Booked a table for five for a family birthday dinner after spotting the Metropole Hotel on Instagram, and it really exceeded expectations.

The venue looks recently renovated—very clean, stylish, and welcoming. We grabbed a few drinks inside before our meals, and the atmosphere was relaxed and enjoyable.

The food was fantastic—generous portions all around and everyone left happy. Only small downsides were a drip from the AC onto our table and a cocktail menu that felt a bit limited.

Still, we had a great night overall and are keen to come back for...