Hemani Mehmi Indian Restaurant — Restaurant in Sydney

So, I have been a regular customer here for the past few years. What better time to do a review of this restaurant, than the new year?

Food quality has been pretty decent overall, can't say many negative things about the flavour of food. Food presentation is also a positive area at this restaurant.

Although, food quantity and serving size has most certainly decreased. Prices have gone up, meal serving sizes have stayed the same? I understand inflation and possibly even the pandemic may have a role to play here, although, sudden and elevated price increases, do become a possible deterrent for a regular customer from coming back.

The more practical and appropriate way to handle this matter, would be to raise prices incrementally, instead of rounding the price up to the next dollar figure.

This is in conjunction; with the fact that other Indian restaurants within a 5km radius have cheaper prices for the same products, with bigger servings sizes.

At the end of the day, does the consumer really deserve to pay the price for inflation? In an ever changing hospitality industry, let alone a world which is so much more competitive.

Customer service - Meh, pretty decent. Could go a few steps further and put a smile on, and have a casual conversation about the customers day. It is a cornerstone rule, of many industries, especially if you want regular customers to come back.

One thing I would like to bring up, and heavily criticise is the lack of rewards for regular customers. I do take into consideration that this is a small business, but where is the decency to treat regulars with a bit of a reward, once in a while?

For instance, if you order a meal over $50.00, a little box of sweets to say 'thank you', most certainly won't send the business broke. It's a matter of courtesy and appreciation. An act of this nature will go far, as there is so much competition around. Also, giving a customer a voucher for their next meal, with $10-$15.00 off won't hurt the business.

Amenities - they could do with cleaning more often. Sometimes it seems like you're in the streets of Mumbai.

Would I personally recommend them? At the moment; yes. Would I recommend them in the future? Possibly not, as the cons outweigh the pros in this case. Implementing the areas of concern , may change my view of a future...

Yesterday we ordered some food from there..I asked for home delivery.and the lady said weekends it’s really busy but we will deliver ur food ..I give them the delivery time around7:30pm and when I called the lady said oh we will deliver ur food within15 minutes ..I called them more than 4 times and they r keep saying oh delivery person just left from here he will be reach soon..finally he reached at 8:40pm and the drive is only 7minutes from restaurant to our home..if u guys r really very busy on weekends Pz tell to customer straight way that u can’t deliver the food ..than customer take a gud decision that they want to pick up or they can order through Uber or from somewhere else..after that when we check the food it was totally unexpected..in the cheese chilly and in the manchoorian I saw all the chopped onion with watery sauce and cheese piece was all hard ..cheese wasn’t fresh..it was our mistake that we shouldn’t check the food on the spot bcz we all was very busy..never ever recommend food from this restaurant..very disappointed..shop honour came for delivery and he said sorry for late there is three parties going on..we was very busy..we will look after u next time..if u r very busy u should tell me on the spot when I made my order with u..u don’t deserve even zero point..totally...

My husband and I were extremely disappointed at the lack of your understanding and treatment meted out to us.

We advised your restaurant three days in advance that three guests could not attend. We asked for a refund or a credit to have a meal at anytime within limit. It was refused.

On the day of the function a family of 8 guests did not turn up due to extreme family reasons. We requested for takeaway and willing to provide containers so that we could deliver it to this family and was still refused, saying it is not the policy of the restaurant to provide this service. How come at our previous function you conveniently gave us takeaway. When we and other diners have requested for takeaways when we dine you have obliged. Hence where does your policy to give takeaways come into place.

Over the years we have eaten and had three functions at Hemani. This treatment does not allow us to continue visiting your restaurant. Seems like all about profit and not service to your client.

Theresa Kirk...