4 Stars for the bar staff on Friday night who were lovely. Zero stars for security. I can't believe such a place has dropped to such levels, it disgusts me.
We came here just for some drinks and pretzel (which wasn't available) but the apple strudel they recommended was good. We didn't have any main meals so can't judge.
The beers we had were okay and we had a nice time chatting. Unfortunately, the whole experience was marred at the end by the security guard. The closing time of the store listed is 10pm.
He started at 9:20pm, telling us that they close at 9:30pm - Google times states 10pm. We had just ordered full pints of beer and no one at the bar told us they close at 9:30pm. We weren't sculling the beer. At 9:30pm, the security keeps walking past our group and death staring me. 9:40pm, he tells us they are closing at 10pm. Starts trying to grab things off our table. 9:50pm, he says we have to leave because they close at 10pm. I told him politely that we understood but it's not 10pm and still have 10 minutes to finish our drinks. I mean, WE GET IT, YOU CLOSE AT TEN! BUT, let me reiterate, you close at TEN pm! IT ISN'T 10PM!!!
There was a table and another large group at the bar and we didn't see him hassling them. In fact the table behind us had a full meal laid out in front and had just started eating but because we were a small group of three females with two Asians, he decided to target us. Particularly me. Giving me the death stare, hassling me every 10 minutes to leave. Racist? Sexist? Homophobic? Goodness knows.
Let me also paint a picture that we were only sitting and having a chat and we were not tipsy, we weren't rowdy. Just simply having a nice catch up (or TRYING to have a nice catch up).
Management. Your security guard is suppose to make your customers feel SECURE but in actual fact, your security guard belittled me, made us feel uncomfortable and at no point in time secure.
Sadly, The Bavarian had always been our go to for having a nice beer and relaxing but never, ever again.
EDIT: The lovely manager did reach out to us to apologise and we understand that the security is a third party that the restaurant has hired. We have still yet to revisit but we hope the next time we visit it will...
Read moreAgree with so many of the reviews here. We arrived at just after opening, the manager agreed to seat us with out warning us it would be a long wait for food. We could see they had work Christmas parties there which would mean added time but not waiting 40 min for meals. We were lucky the barman took orders from us for drinks straight away because they were the only drinks we got. The Manager took the drinks menu's from us after our meals with out even asking if we wanted another drink! We didn't know they were working mostly on QR code for food and we weren't told either so we flagged someone down to take our order eventually. The food was average, I ordered potato salad with mine and it had 4 pieces of potato the rest was sliced cucumber that wasn't pleasant tasting. I understand food shortages but if you can't provide potato salad take it off the menu. The schnitzel was overcooked and dry. The other 3 meals were okay, not particularly tasty but not inedible. The cost of the meals versus what you get is not what it use to be. Being charged a 5% service charge when you can't get service is a joke. The music was ridiculously loud so it was hard to talk. Even worse we stood there waiting to pay being ignored and a waitress had to go to the manager that was ignoring us to get her to complete the payment. She didn't even ask how our meals were! This is the final time we will eat at the Bavarian between the issues in Wollongong with missing meals and being overcharged and now this with World Square you don't deserve to be...
Read moreTerrible service. We walked in at 5pm for beers. First of all no one welcomed us and a lot of reserved tables. So we sat down on the table which doesn’t have the reserve sign on. Around 5.30 one of the staff came to us and tell us that we were sitting on the reserve table which is my friend saw that she just put the reserve sigh on the table at the same time that she told us ( By the way we sat on table for 8pax but we’re just 4) . So she said the booking is at 6.30pm we have to leave before that. We’re ok with that. Then at 6pm the customers arrived 30mins earlier than reservation time. The same staff came to us to tell us to leave around 6.10pm because the reservation people arrived. I responded to her that we’ll leave at 6.20pm for sure. Few seconds after that a lady whoever in charge there just walk to us and told us to leave at 6.20 with the worst behaviour i ever seen. I explained to her why we sat on this table, told her the story when we arrived. She said she didn’t think so that we were there at 5pm. She said we’re there since 4pm which we’re still on the way there by that time. Anyway that was the worst experience ever there and i won’t come back there again. I don’t recommend this place. The staff aren’t friendly at all. The service was terrible. Everything is overprice. You guys can find the better place for Friday night. Additional most of staffs don’t have manners at all. Never say excuse me, please etc. you guys even give me the wrong email address...
Read more