Sweet Decadence — Restaurant in Victoria

Poor service, poor value, bitter decadence

Just had the misfortune of stumbling into this poor excuse for a chocolate cafe.

Went in with my little seven year old daughter for a quick browse.

Was not going to buy anything but figured would give their decadent hot chocolate a chance again (be warned: their regular hot chocolate feels like watered down chocolate milk from coles). Begs the question of why the need for a decadent versus a regular hot chocolate, why not just have a decent hot chocolate?

Attempted to get the attention of 2 waitresses who were standing around chatting amongst themselves, finally success after 10 minutes which consisted of a grunt, some vague gesturing to figure it out yourself before returning to their conversation, and finally after another five minutes of fruitlessly attempting self-service, a menu was procured.

All up $16 for a decadent hot chocolate and a small block of chocolate.

Decandent hot chocolate was barely passable for a local milk bar hot chocolate.

To add the pestilent, disgusting cherry on top, asked for a marshmallow for my little one and the waitress just stared back thinking about how much to charge, finally deciding it was too much of a challenge trying to calculate a profit margin on a 5 cent marshmallow and handed one over with a snarl.

Top tip - please just take the extra effort and drive the extra 10 mins / 9.4km to 5451 Midland Hwy - Chocolate Mill if you ever want anything chocolate related in Daylesford that has excellent service, great chocolate ($6 for a delicious hot chocolate or a massive $3 scoop of ice cream for the kids) and who won't treat you and your children like an inconvenience.

Never again, good riddance...

Incredibly rude. Went in for take away and the shop girl said she can't take anymore orders because she needs to make coffee & serve the other patrons in the store. WHY IS THE CASH REGISTER Girl making and serving coffee? She isnt a barista. When asked about getting take away, she replied with the kitchen is full and can't take any orders either yet the sign is out open and there are empty seats outside. How can you even buy take away chocolates then for a store that sells take away chocolates? Management needs hire more staff or have someone in front taking a waiting list for patrons who enter. Better yet upate the technology where there is a booking time iPad in front of managerment does not want to hire more staff. Such poor practices for a business especially one promoting the region...

A few years ago, I used to drive from Melbourne just to buy chocolate for my wife from this shop. The last couple of years, sadly, the shop became average and below average. I gave it a go again last weekend. No improvement. The chocolate is awful. It looks, tastes and feels like it was made by 10 years old 6 months ago. Went straight to the rubbish bin. The chocolate base was to thick and ganache was dry and tasteless. I suggest that instead of defensive replies to low rating posts by customers, the business engages in improvement. There is a good chance to return to the former glory. There are still a lot of customers who would be willing to give a second chance to a former icon ...