haepinest — Restaurant in Innsbruck

Hard to believe there's so many 5 star reviews. Must be their own friends. The only reason this is not a 1 star review is that the bread was very good and the carrot cake was not amazing, but still good. Other than that, our experience was terrible. I rarely write reviews, so If I took the time to say that is was terrible, it's because I mean it.

We entered the place and wasn't greeted by anyone for about 5 minutes. Several tables were full of dirty dishes. After actively asking someone for a table, a young lady set us down in a dirty table, that wasn't clean for another several minutes. After about 10+ minutes in the place, someone took our order: bread with cheese, couple of coffees and a cake. The cake arrived first. The bread a few minutes later and the coffees, I KID YOU NOT, about 20 minutes later. The latte was served in the most imbecile ceramic cup possible, with no handle, which means that it was quite cold, since no one would be able to hold it if it was hot. The dripped coffee was more transparent than a regular tee and also quite cold.

During the long waiting times we could see that the employees use the same rag to clean several things, including drying the dishes coming out of the dishwasher. Hygiene and overall cleanness was a strong down point.

In the end the experience was terrible. I'm no boomer but I know I sound like one when I say that the service was absolutely amateurish, to say the least. It really felt like all grown ups were on holiday and the place was left in the hands of not particularly competent 20yos. It was way to expensive for what it was and we do not recommend!

EDIT: This edit is an answer to the disgusting answer that the owner did below.

After sending my review I've seen that the place already have numerous bad reviews complaining about the same things that I complained about: hygiene, long waiting time, bad service, cold coffee. So if the owner really plans to send their lawyers on customers (like he threatens to do to me), there will be quite some work for them..

Bullet points: coffee wasn't 95º. That's almost boiling point. It was barely above body temperature. 5 minutes here, another 3-5 there. The waiting times are ridiculous, as stated by many other reviews. "house was busy". I've lived in 5 different countries, been to hundreds of cafes and I have worked at the industry myself. A small cafe with a dozen tables and 4 employees simply can't run like this. There's no excuse, your service just suck. I saw the rag thing with my own eyes, not to mention that it was already commented in other reviews. Good luck disproving that. Don't bother ban me, I'm never coming back.

And last but not least, if you really are a grown up (not 20yo) start acting like one. Use the time you employ writing threats to customers to train your staff.

If you were a customer of your own business, I bet your review would be...

Beschwerden: Es gibt 4 Tische - und einige improvisierte Sitzgelegenheiten. Der Platz ist schnell voll. An den Wochenenden gibt es den ganzen Tag eine Warteschlange. Einige der Preise entsprechen weniger Innsbruck und eher München. Nicht jeder möchte vegane Backwaren - qualitativ hochwertige Eier haben eine universellere Anziehungskraft. Ich wünschte, er hätte weniger Neigung zu sauberem Kaffee und würde öfter mit Anaerobik usw. experimentieren.

Alles andere: Haepinest ist ein absolut außergewöhnliches multi-roaster Café . Ich hatte eine Tasse mit Bohnen von The Barn in Berlin - und besuchte dann Berlin in der nächsten Woche und hatte die gleichen Bohnen, die von der Rösterei zubereitet wurden. Tolga hat einen besseren Job gemacht. Das beschreibt im Grunde genommen alles an diesem Ort. Es ist malerisch, gemütlich und klein. So sehr, dass ich mich schlecht fühle, wenn ich einmal oder zweimal pro Woche einen Platz zum Hausaufgaben machen einnehme :) Die Mitarbeiterinnen freundlich und größtenteils zweisprachig - ich bin überrascht, dass sie sich die 5 oder 6 Personen leisten können, die dort täglich arbeiten. Fast alles wird im Haus hergestellt.

Ganz einfach gesagt, Haepinest ist ganz eindeutig das beste Café in Innsbruck - als ich hier ankam, war ich ein wenig enttäuscht, dass es keinen Schwerpunkt auf Handwerkskaffee gibt und dass es nur noch eine Handvoll familiengeführter Bäckereien gibt. Alles ist Reutz oder Baguette. Aber Haepinest ist wirklich leidenschaftlich für das, was sie produzieren, und der EINZIGE gute Ort, um einen guten Filterkaffee/Pourover in der Stadt zu bekommen.

Complaints: There are 4 tables - and some ad hoc seating. It fills up quick. There's a line on weekends all day. Some of the prices are less in line with Innsbruck and more with München. Not everyone wants vegan baked goods - quality sourced eggs have a more universal appeal. I wish he had less of a propensity for clean coffee and would play around with anaerobics etc. more often.

Everything else: Haepinest is an utterly exceptional multi-roaster cafe. I had a cup of beans from the Barn in Berlin - then visited Berlin the next week and had the same beans brewed by the roastery. Tolga did a better job. That pretty much describes everything about this place. It's quaint, cozy and small. So much so that it makes me feel bad for taking up a spot to do homework once or twice a week :) The staff is kind and mostly bilingual - I'm surprised that they can afford the 5 or 6 people that work there on a daily basis. Almost everything is made in house.

Put quite simply Haepinest is quite distinctly the best cafe in Innsbruck - upon arriving here I was a little disappointed to find that there was no focus on craft coffee and that there is only a handful of family owned bakeries left. Everything is Reutz or Baguette. But Haepinest is truly passionate about what they produce and the ONLY good place to get a good...

I had a lot of expectations about the place, mainly because of the very good online rate and comments. I have to say, the location is nice but the breakfast offer pretty limited and basic, and of very medium taste. Note that one has to order "a la carte". From the menu, one has to order every dish singularly, no breakfast combinations nor buffet even in the weekend. This is of course a philosophy choice but I personal like more for breakfast some complete combinations.

Moreover, the hot chocolate was was not very good because the chocolate granular power was not melting and it was really strange to drink (we left it almost completely). After paying I wanted to give this feedback, but the haepinest worker was not interested at all, it felt strange and not so...