Restaurant Stiftskeller Innsbruck offers pleasant seating outside with a view of the wall of Grabmal Kaiser Maximilians I. There was a nice atmosphere. The food was delicious. Everything was perfect except for one thing that pretty much spoiled the overall experience.

The wife ordered a juice with still water because she doesn't like bubbles and the waiter put the order in their system like that, but the wife got a juice with sparkling water. Of course, she found this out only after she had a sip of the drink. The waiter's response was that the drink had already been served and the wife had drunk it, so he was sorry, but the drink could not be replaced. After checking the order, he found out that the mistake was made by the bar and not him. This error in the order was resolved for him.

It is totally unacceptable in any restaurant that if a waiter or a bar gives a customer the wrong drink and the customer doesn't want it, they just apologize and say "we won't bring you the drink you ordered and you pay for the wrong drink and do whatever you want with it".

The way the waiter handled the situation absolutely disgusted me, but I didn't want to make a scene in the restaurant and demanded they call the manager.

They didn't have a good attitude towards us (customers).