Al Zaytouna Restaurant — Restaurant in Vienna

I visited the restaurant a few days ago with my family , it was a large number and my bill was quite large.

Honestly : the food was delicious the service was excellent, and the guys may God bless them, were very respectful and helpful , them happy and bless them.

However , I have a complaint or comment about something I unfortunately didn't like.

After we finished eating and asked for the bill the employee told me that there was an additional amount he would add to the total bill, which was 10% for service or table service.

I asked him if it was mandatory, and he said " Yes, it is mandatory "

10% is a large amount on my bill equivalent to approximately 45 euros!

And here was a bit of impudence or rudeness from the employee, unfortunately. He told me : "The tax doesn't matter It's considered the cost of one of the meals I ordered!" It's like saying " It doesn't matter to you, and you just pay and stay quiet. How could it not matter? How could you even say such things?!

Note that what I know is that the service or table tax in Austria 🇦🇹 is 7% .. and ( not mandatory). It's up to you the customer, to pay it or not.

The employee at Al-Zaytouna Restaurant told me it was mandatory. It was also 10%, and 10% is considered a large amount.

More importantly, I noticed that it wasn't added to the bill, nor was it written on it. The bill just shows the cost of the food. This means it's not mandatory.

I also noticed in the comments that many Arab families were cursing at the same remark or topic.

This also means that they impose it on specific people only, not everyone. I expect foreign tourists to be taxed?!

** I pay, I don't have a problem with the tax, just like anyone else, but don't wait for me to finish eating and then tell you at checkout that there is a tax!!!!! It's supposed to be added to the bill automatically.

Advice: Before ordering and eating, ask about the 10% table tax, and ask them to add it and record it on the...

Nice looking place but the food and service is poor.

We sat outside and it took a while to get service. When the waiter came he seemed to look anywhere but at us over our heads, down the street, up in the sky. Eventually managed to get his attention long enough to order 3 starters and 2 mains with biers. The drinks cane quickly but it was about 45 minutes for the food when both the starter and main were served together.

It was mostly pretty cold. The muhmarra was a standout dish a lovely mix of creamy aubergine with walnuts and a spicy aftertaste. The dip guy here should really go to another restaurant as his food eas rather tarnished by the day old flat bread that tasted like shoe leather

Prawns in garlic were very sad half a dozen defrosted prawns left under a heat lamp until they were like rubber bands then chucked in little burnt garlic sauce and served lukewarm

The crispy cheese parcels were for sticks thin as a pencil and half as long straight from a wholesale bag neither crisp or chessey and again cold served with a single piece of lettuce that seemed embarrassed to be with them.

the chicken kebab and beef sharwama had tasty meat but again were luke warm very stingy portions served on more stale bread, with cold unseasoned french fries and salad old enough to remember the cold war.

service after this time was no existent with a couple of request for salt unfulfilled.

we waited half an hour for a bill then eventually went and found a waiter and asked. waited another fifteen minutes and it still hadn't come. got our coats and cornered another waiter inside who just looked confused screaming which table?. I guess our table was in some pocket dimension they just couldn't perceive. They seem to treat people differently as some tables were sycophantly hoovered over as others completely ignored.

Finally got them to raise a Bill on the till but it was wrong and had to be changed.

It is not cheap and the food and service...

We were going to go to Elissar but the service reviews put us off so we came here instead. I was hopeful at first as we were greeted warmly and shown to a good table. Once he realised we were tourists the level of service dropped dramatically. Soon the waiter’s friends entered the place and all other customers were forgotten. I noticed they were the only ones who had condiments on the table. When we wanted to pay with card instead of cash he reduced to the point of surliness. The card machine was thrust rudely at us with a sigh and roll of the eyes. So to the food and drink. I’d made a point of asking for sparkling not stil water and yet a still bottle was opened and poured before I knew it by a different waiter. Ours did agree to take this off the bill without too much fuss. There were plenty of vegan choices which pleased my daughter and that was the reason for choosing Lebanese. She enjoyed her baked aubergine dish although the rice was salted. My Sharwarma lambe was so salty it was inedible. I love sharwarma and use it at home frequently so I know it was just over salted. Odd then that the fries had no seasoning at all. The salad accompaniment was a barely-warm whole tomato, a bit of lettuce and some hardly-chopped herbs. Normally I eat a salad garnish but even this had been done without care. The Turkish flat bread served under the lamb I actually mistook for a napkin such was the texture (and taste!). Now the vegan option was good though and the table next to us who ordered a selection of appetisers said theirs was delicious so maybe I just ordered the wrong thing. I’m not in a hurry to go...