Wien Museum Mozart apartment — Attraction in Vienna

I went to the museum around 15:45 or 16:00 (3:45pm or 4pm) on a Tuesday and there was only a single person in line ahead of me. A bunch of people walked in behind me though. If you are well versed on Mozart's life and work, there won't be many big surprises when it comes to the information in the museum. It does add some context to some of the major events in his life. Also, it's kind of amazing that you can look out of the apartment windows and see the buildings and streets that Mozart saw. According to the museum, the view hasn't changed much over the centuries. If you don't know much about Mozart, it's an excellent museum. If you do know a lot about Mozart, the audio guide may tell you a lot of things you already know, but it's pretty awesome to walk around where Mozart spent 2.5 years of his life. Much of the apartment contains only copies of paintings and manuscripts, but what was probably Mozart's bedroom had beautiful reliefs on the walls and ceiling. If you have trouble standing and walking for long periods of time, this museum may be difficult for you. There are only single benches that fit 2 people maximum, spaced one every other room or every 3 rooms. The museum is on 3 different floors, though there is an elevator for the disabled. I don't know if there are any other obstacles for wheelchairs, though if you are in one, I don't know how you would get to the giftshop, as you have to go down 2 or 3 stairs...

What a shame. This museum didn't live up to our expectations at all, and offered little of any value.

Whilst Mozart may have lived there for a few years, there is nothing to demonstrate any evidence of that within the building. We were expecting the home to be set up in the style of Mozart's era with some of his original belongings, but there were no such type of displays, and almost everything relating to him was based on supposition.

In addition, the rooms were very dark due to poor internal lighting, the battery ran out on my audio guide, and most of the exhibits were copies of documents or paintings, with the originals being held elsewhere. We were very disappointed.

Not only that, on entering the building I enquired as to whether the entrance fee could be paid for separately, as we didn't want to use up one of the options on our 4 visits Flexipass, but the man behind reception just said 'Give me your pass and I will scan it.' I explained again, that I didn't want to use the Flexipass if the entrance fee would be counted as a visit, and he said 'What are you talking about?' And insisted I gave him my pass so he could swipe it! Then he seemed very satisifed, as if he had solved my problem! I don't know if he didn't understand, or if he just couldn't be bothered to listen, but I wasn't impressed with this...

I enjoyed the museum and audio guide but there are two reasons for the lower score: an employee and lack of accessibility The appalling tone and behaviour of one of the employees, who told me to use the stairs when as a disabled person I wanted to use the lift. He then refused my husband to come with me, but came with me himself using his key.

Then when I asked to use the lift to the sub ground floor, he used a tone as if addressing a child 'minus one not one'. When I told him it wasn't working, he came over hit 1 instead of -1 and walked off. I said "that's 1 not -1". He walked over and pressed -1 and walked off. Again I said 'it's not working', so he brought a key and it worked.

On leaving the bathrooms, I found that you need a staff member with a key to escort you in the lift. My husband had to walk up the stairs and ask to be sent down in the lift so that I could use the lift to return to ground level.

So I said to the same man that this was a ridiculous situation, not disabled-friendly or accessible. He told me "to calm down"

So I am warning anyone with pushchairs, wheelchairs, infirm or elderly not to bother to go. My nice experience of the information was spoiled by the ignorance of this one...