Trattoria Pergola — Restaurant in Vienna

Tourists Get Ripped Off Here

On our way to the Hundertwasser House, we stopped for a lunch at Trattoria Pergola, located on a charming little square. We ordered two pizzas (which were actually very tasty), a bottle of water, and two Aperol Spritz. Since our daughter was sharing with us, we asked for an extra plate, which was no problem.

What started as a pleasant lunch unfortunately ended in a very disappointing experience. My husband went inside to use the restroom, where he was aggressively approached by a waiter asking why he was there. Apparently, the waiter didn’t realize we were guests — but he could have simply asked in a polite manner.

When it was time to pay, the same waiter came over and pushed the card machine in front of me without mentioning or showing the total. When I asked to see the receipt, I discovered we had been charged three times for an “extra kitchen service” fee, just for the extra plate. And then, an automatic 10% tip was added — which, to be fair, was noted on the menu. But it feels uncomfortable to tip a waiter that has been rude to you.

We ordered €54 worth of food and drinks, but were charged €71 in total — 31% more than expected.

When we raised our concerns, we were told there was nothing they could do because “the boss wasn’t in.” Our complaint was dismissed, and we were left with the strong impression that this was all intentional. If not, they would have shown us the bill or mentioned the total beforehand.

All in all, a very disappointing and dishonest end to our lunch break. We will never return — and strongly advise other tourists...

Always check your food for worms and hair…

We found a GIGANTIC worm in our salad… that we found in the middle of our lunch. And I really mean a big one, half of the size of my finger. God knows for how long it had been there eating and pooping in the salad we received…

Unfortunately according to the waiter, it is not their fault and they cant compensate for it, wince it was not a rock or sth, but part of the salad… uhm… yeah, it can happen, but it did happen! And obviously we lost any appetite to finish the meals which we still paid full price for…

Then after paying we found a hair in our drink…

Edit: in their response they even accuse me of lying about eating everything “to the last bite”.. the waiter even asked if we are done, because half of the meals were still in our plates 😀 And however writing reviews is not my professional activity, I believe it’s useful to write an honest review, even when it’s not a positive one. Otherwise the next people who come will won’t know any better. Their way of responding to negative feedback tells a lot. Guests should be grateful to be allowed to...

Trattoria Pergola delivers one of the finest dining experiences in Vienna. From the moment you walk in, you’re greeted with super friendly staff whose warmth and attentiveness make you feel truly welcomed. The hospitality here is unmatched – it’s honestly the best we’ve experienced in the city.

The ambience is lovely, filled with cozy Italian charm and vibrant energy that makes your meal even more enjoyable.

Now to the food – simply stunning. Every single dish we tried was cooked to perfection: The veal was absolutely out of this world, tender, flavorful, and beautifully presented.

The pizza is a true Italian masterpiece – crispy base, rich sauce, and top-quality ingredients.

The pasta is top-tier, cooked al dente and bursting with authentic flavor.

This place is a must-visit for anyone who loves genuine Italian cuisine paired with world-class service. Bravo to the team at Trattoria Pergola – you’ve set a...