Dunkin' Antwerpen De Keyserlei — Restaurant in Antwerp

I come here often and sometimes the service is good, sometimes totally not. On multiple occasions I received a totally wrong order or the staff was too busy making fun with their friends that were seated inside making the waiting time for 1 drink way too long. My latest experience made me very annoyed however i ordered at the booth and sat down right outside the door so I could hear my number getting called. Eventually a number was called which was not my number, he called the number again but I didn't react cuz it wasn't my number. I had scanned my loyalty card and as I was looking through the app my latest order wasn't there, it was from a few days ago. I went to ask the guy and he said in a rude tone that he had already called out my order a few times. If he did call out MY order I would've already went to grab it. The staff here is getting ruder by the day, there are a few very nice people which is why I still go there but lately been only seeing the ones that like to chill with their friends more than helping customers. I love Dunkin' and never would have thought that I would have to give less than 5 stars but the people being hired lately.... 😴 The 4 stars given are purely to the nice staff like the girl with the short hair and hair clips and the tall blonde guy (They always stick out in their professionalism.) and the amazing coffee and...

I had a very disappointing experience at this Dunkin’ location. When I arrived, all the employees were sitting outside, and the store appeared completely unattended. It felt unprofessional and unwelcoming.

When I placed my order, the employee making my drink seemed visibly annoyed, like she didn’t want to be there. She handed me the drink with a flat “Here you go, enjoy,” without making eye contact or showing any sign of friendliness. It was clear she wasn’t interested in providing good customer service.

Worse, shortly after drinking the Frappuccino I ordered, I became sick and experienced diarrhea. I strongly suspect the milk used may have been expired or not stored properly. Given the attitude and lack of care shown, sadly, it’s not surprising.

This was one of the worst customer experiences I’ve had at a Dunkin’. I hope management takes this seriously, not just for the sake of better service, but also for health and...

I’ve been going to Dunkin’ Donuts for years now. While there are many other places I could get my sweets from and a refreshing coffee, I still choose to go to Dunkin’ Donuts.

I find it very convenient to order donuts and other sweets from the self ordering kiosk. It’s very convenient when I’m not in a mood to socialize and talk to people.

The donuts they sell are my favorite donuts. I would choose the donuts from Dunkin’ Donuts anytime over any other ones. Their cookies and other sweets are also very delicious as are their coffees.

The employees are always very hardworking and work very fast which is very convenient when you’re running late and need to get a quick sweet snack on the go. They are also very nice and friendly which makes the whole experience ten times better.

In conclusion, I love their products and the customer service and will definitely always get my donuts from...