Cup 28°. — Restaurant in Brussels

Updated review 2: Thank you for taking the time to respond again. I appreciate that you’ve now acknowledged the need for clearer signs. Even when applying rules, communication and tone make a difference in how customers feel treated. Visiting a café should be a pleasant experience, not one that feels like going through a security checkpoint at the airport.

Updated review 1: If there was a genuine safety risk, it’s surprising that the staff member chose to shout from a distance instead of calmly offering help or guidance to avoid me falling on the floor.

Cafés in Belgium have a legal duty of care to warn customers about potential hazards such as wet floors, which should be clearly indicated through visible signs or notices.

If the terrace was closed for safety reasons, a simple sign at the entrance or on the menu would have avoided this entire situation. The lack of apology in your reaction speaks for itself.

Initial review: Cup 28 advertises its terrace as a key feature, with photos and tables clearly set up outside. After ordering my coffee at the bar and taking it outside (self-service), a staff member rushed over to say the terrace was closed — though there was no sign or indication. I was told to sit only on the smoker bench (also outside). When I mentioned I specifically came for the terrace, the answer was simply “No, it’s closed, otherwise other customers will also go sit on the terrace.” The café looks cute, but being made to feel unwelcome for sitting where it’s visibly open is not customer-friendly. Especially when it’s only a drink that I’ve ordered and carried myself to the terrace. A simple sign on the terrace door and menu could avoid...

Typical Euro trash coffee shop. Here's why: Observation: 24 patrons fully seated. 7 employees. Typical restaurant is 5.5 patrons to every one employee. This restaurant, weighs in at little more than half of the metrics necessary, thus, in reporting would qualify for a grade of F. Which provides one of two options. Number one, the staff is too slow and inadequate. Or two, they allow patrons to just sit and hang out, thus costing the owner vast sums of additional revenue. Went in three different dates, only ate once. Could be a great shop. Chooses to ignore standard restaurant metrics, costing them probably 40% in additional revenue per year. This is coming from an American businessman who owns many businesses. They should be ashamed of the service. They should be ashamed of the slow pace of the employees. And they should be ashamed of the laziness of many patrons. No one in a setting of 24 seats should be allowed to sit on a computer for multiple hours. Nor should it take multiple hours for employees to be able to fully service the patrons. Abysmal service. Abysmal results. Abysmal Euro trash...

The quality of this place has decreased significantly. I would not recommend it anymore, unfortunately.

First of all, the menu was changed and is very scarce now, with a very poor choice of dishes (only approximately half of what you could chose from before). Second, the service has become extremely bad. I ordered a toast from their menu and asked for mushrooms instead of egg. The waitress brought the wrong toast twice. Instrad of apologising, she blamed it on me and said I had ordered it this way (which was prooven wrong immediately because the person who sat next to me testified that I said it right). Then the third time, the toast she brought me was correct but the waitress charged me 5€ extra for the mushrooms – although I asked for mushrooms INSTEAD of eggs, but not mushrooms AND egg. So the price should be the same, but instead I ended up paying for both although I only ordered and received one.

So in addition to being unorganised and unfriendly, they also tried to scam me. I can only say that this was my last time at this place, which is a pity, I used to...