Kome Cocina Fusion — Restaurant in Região Imediata de São Paulo

I booked the restaurant through the Fork, there was a promotion of 30% and I wrote that I wanted a table in the tatami section. We arrived on time and were greeted at the door, but our table was just a normal table in the middle of the restaurant, so, they don't read their reservations. I saw there was a tatami table free but thought it should be reserved before us, but no: A couple entered after us, asked for that table and seated there. thanks. They didn't even ask were we wanted to sit! The place we sat in was very dark and I noticed that half the lights in the restaurant were off. (???) Trying to save energy ?! It would be romantic if there were some candles but no. The staff was nice, the watermelon juice was incredible, but the mojito was horrible. We asked for the premium rodízio and sushi came. It was very nice, the fish was fresh, but the not very creative for something that is premium I don't think it was as expected... Sorry, had much better, you should really try to be more creative. The "best" were the ones with truffle oil, duck magret, quail egg and scallop, like trying to be very chic but the inspiration is just french restaurant? And they even brought us more of the truffle and quail egg almost raw without us asking (I hate truffle and my boyfriend hates raw egg, ) I was like, okayyy... Could have told us before making it? It was an extra from the chef but I just wanted some sashimi so they brought slices as big as beef, one finger thick, one finger wide, could not fit my mouth... God, we were waiting for them to see we didn't want any more and just take the rest away... And that's when we were ignored for half an hour and they started to close the restaurant. We called the one that was close, which I think was the manager, and asked if we could have the rest of the degustation, we wanted the hot dishes. He asked us what was missing and was surprised we had nothing hot yet. He was very nice, told us it would take a minute and very fast we had the shimeji and seafood hot dishes... It was reheated sorry I noticed that... It was not crisp and succulent like it should be, it was like dried rubber. The shimeji were not shimeji either, looked like small oyster mushrooms. The taste was good, but obviously was not made for us. Then it was half past eight and they had everything closed and the other clients were gone ( not forgotten, just us maybe) so we asked for the bill and asked if we had everything that was in the menu but the waiter told us... "Aaahhh... You had the best ones." I was horrified. We paid and run away from there... The staff was very nice but the service was one of the worst I have ever had. God, I swear, if you live or travel here in São Paulo, don't expect to be very well treated as a client in almost all commercial facilities in this city! And be very careful all the time. I was almost crying it was our two year anniversary and it was supposed to be special. Well, now I can write a informative review for you. I really hate to be mistreated in restaurants because I am a cook, so I am extra critic, if you want good sushi just go there, but don't let them forget...

I wrote a quick review earlier, but I want to correct that. (Not that it said anything wrong, it was also positive) These people are outstanding! We came here the first time soon after we saw it opening. They have a tatami area and a normal seating area (do I need to say where my daughter wants to dine???) It was also our last restaurant before going in quarantine... And our last few delicious caipirinhas. Yesterday we ordered take-away out of "saudades" and we were happy like a child on Christmas Eve! We found some nice personal touches in our bag. Their service has always been personal and outstanding, and in times they need to differentiate even more, they sure know how to live up to the new expectations! How lucky to have such a pearl just behind our street corner.

Ficamos muito animados quando vimos o restaurante abrindo na esquina e fomos unos dos primeiros a jantar lá no tatami. Mais tarde também foi nossa última noite antes de entrar em quarentena. Ontem de "saudades" pedimos entrega e ficamos felizes como no dia de natal!!! A equipe sempre foi incrivelmente amigável, e encontramos algumas coisas extras na nossa bolsa. O sushi também foi muito saboroso! Que sorte temos uma pérola como...

Optamos por escolher o rodizio Premium por 190R$ que incluía tudo.

Ao chegar no restaurante solicitei ao garçom que nos apresentasse toda a variedade das opções já que o restaurante não tem cardápio com o que está incluído no rodízio e queríamos ter toda a experiência gastronômica.

Os garçons traziam os pratos sem informar exatamente o que eram, tive que solicitar diversas vezes para saber o que está sendo servido o que dificultava qualquer repetição.

Várias vezes tinha que perguntar se o restaurante trabalhava com outras opções/variações de pratos já que não conseguia saber o que poderia ser servido.

A atitude geral dos garçons não favorecia o contato, apesar do restaurante estar vazio, alguns garçons pareciam não saber as opções ou o que estava sendo servido ou respondiam sem interesse em ajudar.

Diversas vezes observei outros pratos sendo servidos a outras mesas que não foram apresentados ou ofertados, o que ao meu ver é extremamente desagradável.

Resultado final, não consegui experimentar todas as opções do rodízio, paguei por um rodízio completo e cheio de iguarias que não são ofertadas e você não tem sequer um cardápio para ver o que pode pedir, ou as variações possíveis.

Apesar dos peixes serem frescos, os cortes impecáveis (melhor sashimi de polvo até agora) a experiência é péssima pra quem gosta de culinária japonesa e tem essa curiosidade sobre as opções , variações do chefe da casa os ingredientes e etc.

O restaurante tem método/jornada para servir os pratos que basicamente te força comer rolinho primavera de queijo e esquecem de oferecer as ostras, nem todos os pratos são ofertados pelos garçons e você não sabe o que pode consumir no final...

No Instagram do restaurante eles incentivam vc "seguir o restaurante" pra ver as opções do rodízio ou seja, é uma prática pensada de propósito e ao meu ver um tiro no pé ridículo e até uma má fé.

Conclusão da incrível estratégia de marketing: acabei pedindo a sobremesa e depois descobrindo que tinha um prato que queria provar pois fora servido a outra mesa e não me foi ofertado e lógico, saindo desapontado do local. Parabéns...