Laggan's — Restaurant in Alberta

Myself and 3 of my friends came into Laggans from out of town for a quick bite. Two of us decided we wanted to get some soup. We ordered and paid for the food. One other person in our party while waiting for us, pulled out a peanut butter and jelly sandwich they had made at home. He didn’t even have a chance to take a bite before an older gentleman approached him and asked him if he typically eats food at a restaurant that was not bought there. This “gentleman” didn’t identify himself and appeared more as a crabby old man that was worried about something that was so insignificant and didn’t concern him. During this interaction this older man decided it was appropriate to put his hand on the back of my friend with the sandwich in some way thinking this was an appropriate thing to do. In hind sight this is probably something he does to intimidate people. After I returned from the register and paid for the food that we bought my friend told me what happened. This older gentleman who still had yet to identify himself went over to the register where he continued staring at us as if we had just robbed the place. He walked back to the front of the store, staring at us the whole way and i asked him if he had a problem? He asked me the same thing he asked my friend earlier and once again, he decided to put his hand on my back. I told him not to touch me. I asked him why this was any of his business. It was only then that he identified himself as the “owner”. We exchanged words. He eventually went out the front of the store. After talking to my friends in the “restaurant”, an older woman who was seemingly more approachable than the older man began to try and get us to understand that because their rent was “higher” than the other stores we should try to understand. How would we possibly even think about that being a reason for how we were treated? We understand the notion of no outside food but it truly was the way we were approached. If this “guy” came up to us and said “hi guys, my name is so and so and i am the owner. We have a policy in which we dont allow outside food so of you can eat it outside we would appreciate it.” We would’ve understood, grabbed our food and gotten out of there. Instead this man whose name is Gene or Jean, not sure how to spell it tried to bait us and intimidate us. These so called owners need to learn how to deal with people. First by not touching people. Maybe if they had better business practices they wouldn’t be worried about bothering paying customers and they wouldnt struggle to pay their...

Sigh.. I don't feel good writing low-rating reviews because I know how hard people work in this industry and I never want things to be unfair. however this seems to be one of those times when I feel I must call out something odd.

TLDR; unkind service, the person told that the product wasn't available when it was visibly abundantly available. I'm hardly bothered by an unkind tone of voice because I know the perception is subjective and the person might not mean it, so I shrugged this one off as usual. But when I asked whether the pastry I wanted was available, the attendant at the bakery said it's not available. I scanned through the glass display and spotted it. The tray had a couple of them, I had ordered just one. Totally fine, anyone can make this mistake. Then, I ordered the second pastry item, quantity = 1. Same response, "maybe we're out..". Voila! I saw a tray half full. I got my pastries. (But kinda sus now)

However, when I ordered a small coffee, I was told that they don't have small coffee, only a large one. That too, when I could see a tall stack of three cup sizes right behind the counter. That's when I felt something doesn't feel right, and I'm still not sure what the issue was, and if I did or said something that made her falsely say "not available" for everything I order?

I'm not sure what's the logic behind small coffee not being available when a big one is? Maybe the systems don't accept the size? But I've seen cafes use a pen and a paper when the software temporarily malfunctions.. so.. idk🤷 all this when there clearly was a small cup! I felt my time is too precious to argue, and I don't want to ruin my vacation, so I said "sure thanks", paid for the pastry and left.

I just hope this is all a misunderstanding. If it is, I'm really sorry, but if it's not.. hey, let's spread kindness instead, and be more considerate. Let's be more empathetic and aware of our biases, and prejudices.. at least for the sake of...

Staff ate my food then tried to sell to me. Who knows what else they do to people's food. It is disgusting!! The owner should be ashamed and get new staff.

Went here yesterday. Menu looked good, I was in hurry so I only ordered fries. The man that served me put my fries on to cook. When they were the blonde haired girl behind the counter asked a staff member if they would like some fries, to which he started eating right in front of me and the other customers. As I got to the cashier to pay he asked if I what I was paying for. I said I had ordered fries but the staff are now eating them so I don't want them anymore. The blondie then tried to convince me that these were "test" fries and that they were not mine. I explained that I had watched the man put them in when I had ordered them and they were in fact mine. It was approx 12:30pm, why would they being doing test fries now anyway? The man who served me was unaware that I had busted a staff member eating my fries, so he tried to give them to me. When I said I didn't want them because they had been eaten, he looked at the other staff members and they had a giggle like this was something they did regularly but got caught this time.

No one washed their hands, blondie touched her hair several times, while other staff members even touches their nose then touched food.

Staff were eating and drinking behind the counter in front of customers and where food is being prepared. They need a manager who actually knows about health codes and proper food...