East Side Mario's — Restaurant in Aurora

Seven years ago, I raved about the incredible service and efficiency at this East Side Mario's, even during a packed Friday rush. I'm thrilled to report that they've not only maintained that high standard, but somehow managed to exceed it! On my recent visit, I was once again blown away. Despite being busy, the atmosphere was lively and welcoming. The staff were, as always, incredibly friendly and attentive. Our server was phenomenal, anticipating our needs and ensuring we had everything we needed throughout the meal. The food was delicious and arrived promptly, a testament to their efficiency. What truly elevates this East Side Mario's to another level is the clear dedication and engagement of the management team. I witnessed the manager, with the bright smile and who checked on every table, actively interacting with guests, ensuring everyone was having a great experience, and even pitching in to help the staff when needed. This level of hands-on leadership is rare and truly makes a difference. You can feel the positive energy throughout the restaurant. It was evident that the manager cared deeply about customer satisfaction and fostering a great environment for both the guests and the staff. This location is a shining example of how a restaurant should be run. They've mastered the art of providing exceptional service, delicious food, and a welcoming atmosphere, even under pressure. I was thoroughly impressed 7 years ago, and I am now even...

It was an absolute pleasure being served by Brianna on my recent visit to East Side Mario's. From the moment we sat down, she greeted us with a warm and genuine smile that instantly made us feel welcome. Brianna was incredibly attentive throughout our meal without being intrusive. She checked on us at just the right times, ensuring our drinks were refilled and asking if we needed anything else. What impressed me most was her knowledge of the menu – when I had a question about a particular dish, she didn't just guess; she provided a detailed and helpful description. Our orders arrived promptly and were exactly as we had requested. Brianna made sure everything was to our satisfaction, and when we mentioned how much we were enjoying our appetizers, she even offered a suggestion for a main course that we ended up loving. Beyond her efficiency and professionalism, Brianna's friendly and personable demeanor truly stood out. She had a way of making us feel like valued guests, and her positive attitude was contagious. It's clear that she takes pride in her work and genuinely enjoys interacting with customers. Thanks to Brianna's exceptional service, our dining experience at East Side Mario's was fantastic. She is a true asset to your team, and I hope she is recognized for her outstanding customer service skills. I will definitely be returning, and I hope to be lucky enough to be seated in Brianna's section again! From a member of...

I recently dined at East Side Mario's, and I must say, it was an exceptional experience from start to finish! The moment we walked in, we were greeted with warm smiles and promptly seated that perfectly set the tone for a delightful meal.

The service was outstanding. Our server, Asif, was attentive, friendly, and incredibly knowledgeable about the menu. He made excellent recommendations and ensured our drinks were never empty. The food arrived quickly, and each dish was a testament to East Side Mario's commitment to quality and flavor.

We started with the famous unlimited soup or salad and garlic bread – a fantastic way to kick off the meal. The pasta dishes were cooked to perfection, with rich, flavorful sauces that tasted homemade. The portions were generous, ensuring we left completely satisfied.

One of the highlights was the seamless coordination among the staff. From the host to the kitchen team, everyone worked together to create a welcoming and efficient dining experience. It's clear that customer satisfaction is a top priority at East Side Mario's.

Overall, East Side Mario's offers not just a meal, but an experience. Whether you're there for a family dinner, a date night, or a casual lunch, you can expect exceptional service and delicious Italian fare. I highly recommend giving them a visit – you won't be...