The Old Spaghetti Factory (Banff)

Sad to write a bad review for a restaurant I love so much, but after visiting this location on two separate occasions and receiving not the best of service I think it's needed. My partner, my mother and myself visited this location last night(July 27th) and were unsatisfied with our server along with the food we ordered. We asked for refills on our drinks and another loaf of bread, they weren't brought to our table until we managed to flag down our waitress to bring us our bill which was then all brought at once even though we were obviously ready to leave. My pasta and chicken were cold in the center, my partners steak was more fat than meat. Upon realizing, we tried flagging down our waitress to bring the problems to her attention but she rarely came to check on us after being seated and having our order taken by another server who was originally helping ours. I asked for pepper when our meals were brought out, she didn't return with any until I was 2 ravioli away from finishing my plate which kind of defeated the purpose. She stated it being her first night serving alone, but perhaps there could have been a better time besides a busy Saturday night to have your first solo night without asking for help after being overwhelmed with tables. There was no one standing at the front host counter to notify of our bad service when we left the establishment. After this experience and the previous bad visit back in March, I think I'll choose somewhere else while in banff and stick to dining at the other old spaghetti factory locations.