Verona Pizza Bv Ltd — Restaurant in Calgary

First time grabbing a slice from this place. I always see people getting it for lunch so thought I would try today. There were no pizza's ready, hawaiian was coming out within 2 min. I paid for 2 slices. Pizza looked and smelt good. Took a bite and it was really good BUT then I found hair on the slice I was eating. I took it back and the cashier brought it into the kitchen. Another lady came back out and asked me where the hair was. I showed her and she kept saying "that's not hair, that's cheese". I told her to get a knife or fork so i can fish it out for her since she can't see it. She proceeds to be demeaning and says "sometimes oregano can look like hair". I was beginning to become frustrated with her attitude and told her I know the difference between hair and oregano. I fished out the hair for her where she pulled it out of the pizza, rolled it in her fingers and threw it on the floor then asked me what i wanted to do. No pizza's were ready and she said it would be 20-25 min for the next hawaiian. I got a refund no problem but NONE of the staff apologized. No sorry's, nothing. Even when I said to the cashier I don't know what that lady was being so rude, her response was "Yeah I don't know why either." Poor customer service. YOU spoiled my lunch and now I have to put up with your attitude? The least you can do is say sorry and because of the poor service, you ruined your reputation...

I’ll start by saying the pizza itself was very good, price is high but that’s beside the point.

My issue is with the lady at the front…

I physically came right at 11AM when they opened to order 2x 13 inch pizzas for a team work lunch. I asked the lady at the front if it was possible, I was reasonable enough to understand that it might not be since the lunch rush would start soon.

The lady asked the kitchen/back, she said it’d take 30mins. Great, ordered a pepperoni and vegetarian (coworkers with dietary restrictions).

I comeback after 30-40mins to pick up, and the lady made a big fuss about me ordering 2x 13 inch pizzas. I literally asked if it’s possible before ordering, if not I’d have gone somewhere else.

I leave after getting the pizzas, but I didn’t check until I got back to my office and they gave me a pepperoni + hawaiian (ham). Hawaiian is cool, but I needed veggie for my vegetarian coworkers.

Would it have changed if I checked right as they passed it to me? Too late anyways since I’d have to wait another 30 for them to remake the correct one.

If you think you’re gonna stress out your kitchen, just say no… You have every right to say no, but don’t say yes and make a customer feel bad after the fact.

Charge on my credit card to prove I did in...

Ok so I’ve tried a lot of pizza and pasta in my day but WOW! I stumbled on this little jewel of a pizza joint and was I ever happy I did! I was greeted by the owner George who walked me through the menu. I was feeling pizza but he told me about pasta and how that it is homemade and made fresh daily. His father makes the sauce and meatballs by hand! Secret family recipe I was told! Typically pasta at a pizza joint is quite basic but I took a chance! I ordered a small pizza and a lasagna. I ate a piece of pizza in the car on the way home because it smelled so good! Then got home and tried the pasta. It was so delicious. They don’t skimp on the ingredients. You can tell it’s made with love! The layers of cheese and meat and love was amazing. The portion sizes are big enough that I had enough to enjoy for lunch the next day. I’m big about supporting family owned businesses and wow was I impressed. While I was waiting , me and the owner George had a chat about hockey. This place actually caters for the NHL! If you are looking for amazing homemade pizza and pasta, you HAVE to try Verona’s pizza. You will be...