Royal Tandoori — Restaurant in Downtown

EXPENSIVE and EXTREMELY SMALL PORTIONS of food. Quite possibly because we were using a mobile bandit coupon. I definitely felt a very unfriendly vibe from the individual working. No smile, no thanks you, and just simply BAD CUSTOMER SERVICE. But besides that... Just rating the food I would give it 1/10... I cannot justify 13$ for 1 small chicken breast... I ordered the Tandoori Chicken Tikki and it was just a small chicken breast cut up on top of some white onions... It still gets a 1 because the food was edible. For the ambience,

For the ambience inside I would give this place a 5/10. It's actually a pretty nice restaurant inside, but the outside definitely could be better 1/10.

Customer service was poor 1/10, as mentioned above. Not very friendly after I showed the person working my mobile bandit coupon. I don't deserve this type of treatment for wanting to use a coupon. I felt DISCRIMINATED against for being a coupon user. Just not friendly at all.

Me and my friend went here today because we had a mobile bandit app which had several coupons for us to use. 10$ worth of food for 5$ 20$ worth of food for 10$ and 30$ worth of food for 15$ so I thought it was a great opportunity to try out this indian cuisine.

So I assumed we would probably order about 20$ worth of food for 10$, so I showed the individual the coupon before we ordered so that he would know that we were using mobile bandit. He gave us the menu and everything was quite expensive. So we ordered anyways since we were hungry. 13$ for a Tandoori Chicken Tikki and 14$ for a Lemon chicken. He then said how there was no sauce with the Tandoori Chicken, and recommended the Butter Chicken, but my favourite was the Tandoori Chicken Tikki. Then we were very hesitant about ordering rice which was extremely expensive... 4$ for not even a cup of rice. We ordered 2 Rice and sat down. When the food arrived it was an EXTREMELY SMALL portion... I would say my Tandoori Chicken Tikki was 1 small chicken breast on top of some white onions.... The rice came in 1 bowl. It was about a cup of rice... for 8$.... We were pretty dissapointed. After we ate, the bill was delivered to our table, and then I asked to use our 30$ worth of food for 15$ coupon and they said they couldn't do that since I showed them the 20$ worth of food for 10$ coupon. The person working said it was impossible to use the 30$ worth of food for 15$ coupon now. He said we had to mention the coupon. I did mention it now... but apparently it's too late. I looked on the coupon and nowhere did it say I had to mention it at any specific time. He brought the menu and it just said you had to mention the coupon. Which I said I did.... but he said he could not do...

Hands down a culinary gem that celebrates the rich and diverse flavours of Indian cuisine. From the moment you step inside, you are greeted by a warm and inviting atmosphere, complemented by soft music and a beautifully decorated space that exudes authenticity.

The first thing that strikes you is the exceptional customer service. The staff is not only friendly but genuinely passionate about the food they serve. They take the time to guide you through the menu, offering insights into the ingredients and cooking methods that make each dish special. It’s clear that they are committed to providing an extraordinary dining experience.

Now, let’s talk about the food. Each dish is a masterpiece, crafted with the finest ingredients. The spices are perfectly balanced, bringing out the vibrant flavors that Indian cuisine is renowned for. Whether you’re indulging in the aromatic biryani, the rich and creamy butter chicken, or the array of vegetarian options that burst with flavor, you can taste the authenticity in each bite. The chef’s dedication to using high-quality, fresh ingredients shines through, making every meal a delightful journey.

The continuous flow of dishes from the kitchen reflects the restaurant’s commitment to quality and consistency. Each visit promises something new, yet the classics remain just as exquisite as you remember. It’s a place where you can return time and again, each experience just as memorable as the last.

The environment itself is a haven of calm and relaxation, providing an ideal backdrop for both intimate dinners and celebratory gatherings. The decor, inspired by traditional Indian aesthetics, enhances the dining experience, making it not just a meal but an immersive cultural journey.

It’s an extraordinary experience that celebrates authenticity in every aspect. From the exceptional service to the exquisite food and tranquil ambiance, it’s a must-visit for anyone seeking to indulge in the true essence of Indian cuisine. Don’t miss out on this...

Extremely poor customer service. They gave us complimentary extra rice but when we went to pay they wanted us to pay for it after they realized we were using a coupon from the mobile bandit app. They stated that if we use a coupon we should have told them beforehand because the portion sizes will be smaller and they wouldn't have given us extra rice.

Why would you get a smaller portion size if you use a coupon? Nowhere on the coupon does it say it's for a sample size. It simply said $10 off your meal. I was appalled.

The manager was extremely unprofessional and created a huge scene by pulling change out of his pocket and saying if I don't pay for the rice ($6) he will have to pay from his own pocket because the owner will blame the waitress and manager for stealing rice.

We paid and left but I will never be back. There's lots of other lovely restaurants here I would rather support. This is my first time being in a situation like that and it was unnecessary and embarassing.

This happened a few months back and I don't usually write reviews but everytime I see this restaurant I always remember what happened so decided to give a fair warning to anyone who tries to use a coupon here that you will be getting what you pay for, a much...