Tim Hortons — Restaurant in Greater Strathcona

Students obviously can’t not buy food in this location despite rude behaviours of workers and the terrible long wait to get the food. The red haired lady was extremely rude to this student who was taking a bit of time deciding, the student didn’t know the difference between crispy or slow cooked when the red hair lady asked. The student asked in the nicest way possible despite already being treated bad. The red hair lady didn’t even explain the difference but instead found it better to raise her voice and repeat the same thing over and over again as if the student will miraculously understand it if she enunciate it better! She was rolling her eyes and clearly embarrassing the girl by asking do you even know what crispy is? Obviously she doesn’t so why would she seven ask you if she knows in the first place? I’ve worked in the fast food industry for YEARS and while I know things could get overwhelming and frustrating, it is not acceptable to treat someone like that when they haven’t done anything wrong. The red hair lady was plain and simple very unprofessional and rude. Students are already stressed enough in campus and receiving treatment like that honestly isn’t helping anyone. I seriously suggest reconsidering keeping an employee with an attitude like this as I’ve seen many people complain about her but nothing is being...

Showed up at 11:50 AM today. Only five people ahead of me. Easy, right?

Well, not at Tim’s. I got to place my order at 12:15.

That’s 25 minutes for a cup of coffee… in Canada… in 2025.

This is a campus location meant to serve students who are on a tight schedule and often racing between classes.

I insisted on completing the experience just to see how far it would go.

I’ve heard enough complaints from students about the chronic delays, careless service, and lack of courtesy — and today, I saw it all firsthand.

This isn’t just about slow service. It’s about accountability. It’s about respecting the people who stand in line and keep this brand alive.

But what stings more? Every time someone posts a bad review — they get the same robotic reply:

“Sorry to hear you had a bad experience. Please contact us here…”

That’s not customer care. That’s corporate gaslighting — or what I’d call “Template Apology Theatre”. A public sedative to make it look like they care — without changing anything.

If you’re serious about quality, Tim, this should already be your business, not something you wait to hear about after 200 apologies.

From now on, I’m switching to Remedy Café. Better coffee. Better people. And most importantly… they respect your time.

Sorry Tim, but this...

Horrible experience with one of the workers who is a Filipino man I'm guessing in his 30's, maybe 40's. I ordered a Jalapeno bagel with herb and garlic cream cheese but when my order was called and I walked over, someone else took my bagel by mistake. I assumed we had just ordered the same thing so I waited until they would call for that same bagel again but they never did. Finally a few minutes later they called for an everything bagel with herb and garlic cream cheese so I told the guy that I think the previous guy took my bagel by mistake so I was okay with just taking this one (since no one else was claiming it) and the worker than starts to get angry with me, blaming me saying how I am not paying attention and how I have my headphones on etc. I tell him that all I said was that someone accidentally took my bagel so I was okay taking this one and he just handed me the bagel aggressively.

It was barely 8 in the morning and this man was already in a horrible mood.. so rude and aggressive for no reason. I understand it gets busy and overwhelming and I'm sure they have their share of unpleasant customers but I was never rude to begin with. I was offering to take the wrong bagel to spare them having to make me a new one and he made me feel like an...