A&W Canada — Restaurant in Hamilton

Went to this A&W location because my husband and I had coupons. Ordered two meals and the coupons were scanned. We left and checked the receipt which showed no application of the coupons. Had to go back in and they printed a new receipt that showed one coupon was applied but not the other, so I asked for the other one to be “applied” and get a refund for the amount that was supposed to be applied. The supervisor said they can’t do that and there’s “nothing they can do” other than refund the entire order, but I have to give the food back and it will go to their waste count. How is that helpful?! But it was cold by then anyways and they couldn’t just refund me the coupon amount that was supposed to be used, so sure! Overall it was a waste of time and effort - a company should NEVER let paying customers drive away thinking discounts were applied when they weren’t! IMO that’s awful customer service, then not being willing to rectify the situation with customer satisfaction in mind made it worse. Maybe this location should have stronger training in the system, the digital coupons, and hospitality. I’ll try calling the store then will update my post if needed. But until then, we won’t be back. In fact, we left unhappy and spent our money at Harvey’s instead. We had no...

A&W has always been a long time staple in my lifetime, since my parents took myself as a child. A&W today in Canada, is a Canadian Company, although it apparently originated in the U.S. So with these tariffs going on 04/04/2025, we Canadians have been encouraged to buy and support Canadian businesses. This day, wife & I stopped into the Food Court at Centre Mall. Not really that much to choose from really, so we decided to try the A&W Restaurant there. They had a special on the Teen Burger Combo, with fries & drink. Wife substituted their onion rings for the fries. I just ordered a Mana Burger and Medium Root Beer. We split the onion rings, the onion rings were hot and freshly fried, with their unique crunchy batter. Wife said her Teen Burger was good too. I enjoyed my Mama Burger, and tasted just like I remember as a child. We were served promptly by a very friendly staff on hand at the register taking and giving orders. Looked like the rest of the crew in the background were all working diligently together as a team. Looked like the majority of patrons in the Food Court, also chose A&W to fill their hunger pains. Overall it was an enjoyable lunch...

I’ve had good experiences prior but, unfortunately today was vastly different.

I went in with my little sister when it was not busy and we only ordered 2 beyond meat burgers, done quicker than normal we were excited for our food, only to find out one of them is BEEF, as we don’t eat meat for religious purposes we kindly asked for it to be remade. Being told we, “have no idea what we’re talking about” and told to “just get over it, and eat it” after some bickering they remade the burger and laughed at my little sister as she waited for the burger to be remade, then stared at us the entire time we ate laughing and pointing, as my sister cried. We were just extremely uncomfortable and disappointed by the behaviour of the 4 present workers, hopefully they can do better...