Mary Brown's Chicken — Restaurant in Kelowna

Tastes delicious and my family has been going for their $5 chicken burger on Mondays for several months. Better than KFC, however, the one big complaint I have is.....they never customize when a customer asks for something different. My mother and I have asked for extra pickles everytime we go there. Out of all the numerous times we have gone, we only got extra pickles once and only because we decided to eat in and complained when we checked the burger. So they gave us some extra on the side. If you are someone who asks for things changed on your chicken burger, then either check before you leave or know it probably won't happen. Between us, we have got probably over 25 chicken burgers where we asked for extra pickles and not once actually got it without having to go back and ask for them. Not a chance the same person has done our order each time and yet they never give the extra pickles. So how this is possible, I have no idea. If it wasn't for this, I would have...

Needless to say, the customer service and lack of I had via phone call today and after them not fixing the website what was out of order(apparently fries) after 45 minutes and no answering the phone after four times of tryin. (When I walked in I noticed the phone sitting on the window between kitchen and FOH. I decided to drive there and it wasn’t that busy and I made my order and she was super rude even when I simply asked her what sauces they had…SUPER disappointed in the rudeness and lack of service. As a first time customer or even if I was a regular I would expect a lot nicer people and helpful and good quality service… this place is not that🙁 hope someone cleans up lack of happy vibes or even expresses a smile or friendliness for future customers. 👎🏼 Because they did not express any emotion whatsoever except hostility towards anyone who walked in after me, even the couple who ordered before me mentioned to me it was their first time here and noticed how...

This was our first time at Mary Brown's and we had been told by family and friends that this was a good place. Ordered a Buffalo Chicken sandwich and a Batters Box. The sandwich was disgusting and after 1 bite it was thrown in the trash. When I mentioned the bad sandwich to the cashier/server she said she didn't know as she does not eat those things. She sent the wrong box of chicken to our table and my wife did not know and opened the box and had one small bite. When she came over with the correct box of chicken she would not give us the correct order as she said it was our fault because we should have know we were served the wrong chicken. Very confused on this. She was extremely rude and to top it off the food is not good. Needless to say this will be our first and last time every going to a Mary Brown's Chicken. I would not recommend this...