Mon Thong Thai Restaurant — Restaurant in Kelowna

This is my first ever review. Have not been here in a long time (pre covid). I do not know if they have new chefs or owners but I have never been this disappointed. To begin it is probably easier to use menu numbers rather than the exotic names. First, our 2 orders of pad thai #41 came with chicken instead of prawns. Of course I did not check until I got home with the kids so kind of on me. I called immediately and explained that I received the wrong meat. Her pleasant response was no you ordered chicken. I respectfully corrected her and asked if they could deliver 2 orders quickly if possible. She then asked that we do not eat the other 2 orders and give them back to the driver. I have never had this asked before. However, I think I've only called about a pizza where the side garlic sauce spilled on the pie in the box. But all good we were not eating it. Just hope it's not getting used again. The next item #29 the drunken meat. It was so salty that it burned my tongue. This item was tossed into the garage can. Next was one of my original favorites. Number 24 spinach, peanut sauce, chicken etc... this one was sadly horrible. We literally had 4 pieces of spinach not the usual bed of spinach. Moreover, the sauce was so watered down it had zero flavor unlike the usual rich sweet peanut sauce I was used too from Mon Thong. Lastly, the portion of the rice for 3 was probably the same amount my daughter eats in one sitting. I was shocked when I saw the size. The bill was $100.80 and I gave a $20 for a tip on a pick up order so...very respectful. On the whole, this is my last visit to Mon Thong and I hope they seriously look at fixing these issues in their "house". All this aside, please know the staff were all great and polite. This is strictly...

This is my first ever 1-star review.

I normally follow Thumper's rule: "If you don't have anything nice to say, don't say anything at all.", so let's start with the only nice thing about this experience.

There was a young server here who was incredible. He was younger, and had a very good level of attentiveness despite being the only server hired by the manager(s) to cover a Saturday night dinner rush.

My family (myself, wife, toddler, and infant) were seated immediately. Not long after we were seated, this gentleman took our order and had our drinks to us within a few minutes.

They were short staffed. After about 40 minutes, we still noticed no signs of food.. not even the spring rolls or satays.

As a result, we requested to our server to have our food to go as soon as it was done.

He immediately made his way back to the kitchen to inform the staff, and i went to the front to pay our bill. We were essentially ignored by the only other person on cash and service.. for 5-10 minutes.

At last, only two dishes came out of the kitchen from the other server... and they were plated. This person obviously ignored the request made by the gentleman to have our food boxed to go, and i suppose she assumed that this was good enough and we'd stay and eat.

No rice. No appetizers.

She frantically tried boxing the only two dishes up, and even though the containers still required lids, she left. We were ignored again, so we left cash on the table to pay for the drinks, and left.

This place used to be The Place In Town for Thai food. Joe was great so long ago. It's a shame to see this go so far downhill.

Should have gone to Kitty's at Bai Thong or Noon's at Zabb. Those guys know how to consider...

Our perfect evening was spoiled by greed. After watching a movie in Orchard Plaza Cineplex theatres we decided to go into Mong thong restaurant for a drink. As we entered we made it clear that we are here only for a beverage. 5 minutes after we were served the waitress approach us claiming by law we cannot have a drink with out ordering food. I've been a restaurant owner with a liquor license for years,  to my knowledge there is no such a law that's forces people to order food while having a drink so I approached the lady in charge to explain to her that plus we are only here to have a quick drink and a visit with my lady friends and we shouldn't be too long we'll be on our way the second is finished our drink. Came back to my table and the waitress followed me and stood in my face asking me that I need to order food so I gave her two choices 1) finish the drink pay for it and leave 2) since we hardly touched our drinks yet we can get up and leave without paying... she stood there staring at us making us so uncomfortable we decided to get up and walk away ... on top of it we paid for the drinks that we didn't even finish. This is for Joe the owner. I know very well, my friend and I are regular customer at your restaurant. if the action of yours staff is a result greed you just lost not only one customer three family that order your food on a regular basis and if they're action was out of them having no knowledge of the law please educate them.

Kind...