Red Robin Gourmet Burgers and Brews — Restaurant in Kelowna

Having had the pleasure of being served by Bella at Red Robins, I have been consistently impressed by her exceptional service and dedication to creating a positive dining experience. Her friendly and approachable demeanor immediately puts guests at ease, and her genuine passion for ensuring customer satisfaction shines through in every interaction.

Not only does Bella exhibit a strong understanding of the menu and restaurant offerings, but she also goes above and beyond to accommodate special requests and dietary needs, demonstrating a commitment to providing personalized service. Her attention to detail and efficiency in managing multiple tables ensures a smooth and enjoyable dining experience for all guests.

One of Bella’s greatest strengths is her ability to anticipate the needs of guests, providing timely refills, checking in on the dining experience, and offering knowledgeable recommendations. Her professionalism and positive attitude make her a valuable asset to the Red Robin team, as she consistently delivers high-quality service with a warm and welcoming approach.

Furthermore, Bella has shown a strong willingness to collaborate with team members and support the overall success of the restaurant. Her effective communication and teamwork skills contribute to a harmonious work environment, and her commitment to upholding Red Robin's standards and values is evident in her day-to-day performance.

I believe that Bella’s dedication, passion, and exceptional customer service skills truly reflect the values of Red Robins, and her contributions undoubtedly enhance the overall dining experience for guests. It is clear that she takes great pride in her role and consistently strives to exceed expectations, making her an invaluable member of the team.

In summary, it is without hesitation that I highly recommend Bella for her outstanding performance and unwavering dedication to delivering exceptional service at Red Robins. Her positive impact on the guest experience and her commitment to upholding the values of the restaurant make her a standout employee deserving of recognition and appreciation.

Thank you, Bella, for consistently setting a high standard for customer service and embodying the spirit of hospitality at Red Robin. Your passion and professionalism make a difference, and it is truly a pleasure to be served by someone who takes such pride...

Staff need some serious (re-)training! Came here on a Sat evening in early August. We had a group of 10 and called ahead. We were happy we could be accommodated, but now wonder if there was a reason why. When we arrived, hostess "greeted" us As she walked us to the table, we saw 1 of the 3 tables pushed together had chunks of beef and tomato bits it. We figured that that can't be our table as it hadn't even been cleaned. But shockingly, the hostess put down the menus on the "cleaner" areas. It seemed like she ignored or was oblivious to the food on the table, but we pointed this out to her. Se did not apologize, nor really address it and just walked away to get a couple of paper towels and a spray bottle. She haphazardly "wiped" the table. She only wiped away the food. This poor excuse for cleaning was all done while we were standing at the table. Why bring us to the seats if our table was not ready?! It was annoying as the place was NOT busy. It was so confusing why she took us to a dirty table and made us watch her clean it. We tried to ignore the hostess and chalked it up to her being distracted/ having an off day. We thought it'd be better when our waitress came. But this was not the case. Our waitress also seemed like she didn't want to be there.  She took our order. with little enthusiasm. While waiting for the food (which took over 30-40 mins at 9pm, one of the kids spilt their water. The waitress came by and we apologized for her having to clean up. We apologized too soon. She brought some napkins and stood there with the tissues like it was a dam.We saw it running down the other side, so we went to go help. Because we were wiping, the waitress took this as a sign she didn't need to help and left. When we finished wiping the table, she returned with a tray and just stood there and let us put all the wet napkins on the tray. The waitress had just basically stood there the entire time staring like a guest at someone's house that didn't know what to do and really didn't want to help. When our food finally came, the waitress dropped off the food quickly and we never really saw her again and she never asked if our food was ok, or asked to refill our drinks, or just came by in general to see how we were doing. All this was still while the restaurant and her section were...

We've gone here a couple times the last time was after some recent renovations which by the way totally don't seem to go with the brand and are not very appealing.

Anyways the focus of my review is mainly encompassing on the last experience where the waitress was reasonably good / average but the food took a while to the point where we could tell that one plate of food had been under the heat lamp.

I had ordered a scorpion Burger only to find that the burger was partially Raw. I'm not an expert in the matter and often I eat some pretty questionable stuff but i totally showed the waitress who you could tell from her reaction certainly agreed that wasn't cooked.

I said I had lost my appetite, mainly from waiting for so long, but she returned and said that they can make a new one right away and she was told it would literally take one minute. I know chef Ramsay but one minute seem to be advantageous but for some reason I still agreed. After about 10 minutes my new burger arrived and it was burnt Beyond any reasonable point. Again the waitress agreed.

I hate to admit that I eat out so often but this is certainly I think the only time I've ever returned food because I don't like wasting meat.

The other disappointing fact was my wife's main course was missing the key ingredient of bacon. So the waitress consulted the shift manager who offered a $2 or $4 refund which was the value of the making itself. It's disappointing to see that they don't acknowledge that the entree was essentially not what the person ordered and perhaps the intended experience was worthy of more than the technical value.

Anyways since I know the owners will read this I do recommend that you train your staff and have some which have a better perspective of service and customer satisfaction as well has better quality Cooks. There's little to defend since this restaurant wasn't overly busy and it's any services providers responsibility to determine their threshold of capabilities and liabilities, meaning don't take on more customers than you could service with the rest of insufficient customer...