Brass Door Pub — Restaurant in Montreal

My experience was horrible. The place was at 70 percent capacity, not full at all. It took us 30 minutes until I was fed up and had to confront someone to serve us. After that, we still waited another ten minutes. The server was disinterested and provided us with the worst service possible. I've worked in the industry and can tell the difference between being slammed and just lazy; this was the server being forgetful and lazy. The server was at times rude and confrontational and didn't apologize for the many mistakes – from the bill being wrong to the ridiculous wait time. We had to beg to get water to our table; this was an exhausting experience. The staff didn't work together cohesively, and whoever is managing that place is seriously failing their team. There was no cohesion; the servers didn't want to help each other out. Overall, it was the worst dining experience I've had in the last ten years. Yes, the wings are good, but that doesn't give you the right to treat your customers like this. If you're looking for good service, this is not the place. If you want decent cheap chicken wings and god-awful service, this...

My first time here and years and 100000% huge improvement. It's under new ownership/management now and I know they're trying to experiment with the menu to create gourmet-style bar food (we met the owners when we were there).

First off, trying their wings is an absolute must! They have about a dozen different types of sauce, all made from scratch. We tried the jerk sauce, buffalo, lemon pepper, and donair spice. We were so full just with that, we couldn't finish our order. They were amazing!

We also ordered a platter (I forget what it's called but it's like the bar version of a charcuterie platter). It came with onion rings, jalapeno poppers, mozzarella sticks, and fries. Again, so good but way too much food!

My husband really wanted to try one of the burgers and I'd like to try their steak next time we go. Lots of potential here. I run a lot of business events and will consider doing one here in the future. You can't beat the location - it's on Crescent but not mixed in with the craziness of Crescent (they're close to Sherbrooke).

Good luck and looking forward to next...

The wings here are top notch, but our server definitely should not be in the restaurant business. She sighed everytime we asked for anything, including when we placed our order, she had bad breath from drinking alcohol all night, and when our bill came, two of our party had paid their share, and she refused to remove it from the total bill. I asked politely, many time, to give me the whole bill amount (not hard to do) and she kept arguing with me, that it doesn't work that way.... It doesnt work for a waitress to give me the total bill of ONE table? Finally, she gave it to us, and I showed her we had already paid 60$ of it beforehand. She refused to acknowledge it, and not to deal with her abhorrent behaviour, we ended up paying 60$ more on a bill that was 160$.

It's unfortunate because the week before our waitress Allyson was great. This one, totally ruined the experience, she made 60$ extra and now me and the rest of the party vowed to not return to Brass...