Sophie's Noodle House — Restaurant in Ontario

We recently (July 2021) visited the City of Kingston and ordered two large bowls of "Hand-pulled" noodles (menu item "101 - Traditional Lanzhou Beef Hand-Pulled Noodle (传统兰州牛肉拉面)") and other appetizers at this place. As we had eaten "Hand-pulled" noodles at other places in the past, we know there are different choices on thickness (e.g. thin, medium and thick). However, we were not given the choices while placing the order.

When we received the noodles and tasted, we were very disappointed. First, all noodles had the exactly same diameter and smooth surface which did not appear they were HAND-PULLED! They were like machined or cooked from prepared noodles. Second, it was salty. I think this is one of the characters of the majority of Chinese food. Third, the quantity was much less compared with other restaurants that we had been to in Toronto. Their bowls were super large though.

When we went inside to pay our bill, we observed that there were no one PULLING the noodles. Instead, there was an elder staff making the noodles using a NOODLE-MAKING machine (we think) in the kitchen! All their noodles were actually squeezed by a machine, which explained why their noodles were identical in diameter and surface smoothness.

Ironically, there was a TV in the restaurant repeatedly playing a video demonstrating how to make "Hand-pulled" noodles. In the video, the demonstrator was making real "Hand-pulled" noodles though.

From our recent experience (July 2021) and pictures posted by other customers in the past, we think that the restaurant is selling FAKE "HAND-PULLED" noodles. This is misleading. It is also damaging the reputation of those true "hand-pulled" noodle restaurants in Canada.

How could the restaurant brazenly call their noodles "HAND-PULLED" if they are actually selling "MACHINE-SQUEEZED" or similar method-made noodles? There are significant differences in taste and prices. For this reason, we are giving the restaurant one (lowest) star and hope the restaurant will change the names of their noodles on their menus and website accordingly (i.e. not...

Bad Food and Dirty Restaurant Stopped for lunch Friday June 10th 2022 We chose this restaurant because of Google's rating 4.3 Very disappointing. Table was sticky, ...as was the (unmarked) condiment containers that were dropped on the table. Washroom was filthy, ...as well as the back hallway that had boxes of food containers sitting on the dirty floor. My friend first ordered the Beef hand pulled noodle bowl but waitress said it is spicy (doesn't say on menu) She left us for a long time then came back to take the order again. He asked for the "fried Chicken" noodles. She said that could be spicy too but she would get the spices on the side. I ordered the pork noodles and we were to share an order of dumplings for an appetizer. The chicken soup came with a bowl of flavorful broth and overcooked spaghetti type noodles, with a side of a piece of fried chicken fillet? ($14.99) Mine was a bowl of broth with overcooked noodles and bland slices of (boiled??) pork on top. ($14.99) The appetizer of dumplings came when we were 1/2 done the soup. They were 6 pcs of cigar shaped doughy messes that had very little taste and no dipping sauce. ($7.99) Absolutely nothing we had was good, ... or fresh tasting. The restaurant had a few tables when we got there but they had all been served. Seems they cater to take out and do not care at all about the people in the restaurant. There was only one server and I know she was busy, ...but not...

Recently visited Sophie’s noodle house and was really disappointed with the food this time, seems like they just pump out too many take out orders to not put enough care into the food.

The real reason I’m writing this review is the service. First and fore most the isn’t any staff to help you. They have two (at the time we were there which was a Saturday at dinner time) people running the front of the house and one cook. They focused more on the take out meals then the actual restaurant. We got in got seated and had to flag down a server just to get them to remember to give us drinks and cutlery. You also had to write down what you wanted on a sticky note and they forgot one of our meals even tho it was their system!

When we told them about that the cook just stared us down like we were the problem. Either hire more staff, switch to take out only, or remove tables because you guys cannot keep up. Our total wait time was an hour and half

Clearly a business that only cares about money. There are so many other options for food in kingston don’t bother...