Brown Loaf Bakery — Restaurant in Ottawa

Pastries were fine, but my experience at checkout was disappointing. When I asked whether six items are tax-free, the response included a generalization about Chinese customers, which felt disrespectful. I’d encourage the bakery to post clear tax information and ensure welcoming, stereotype-free communication. I hope to see improvements.

In my view, a great bakery is half taste and half service. Whatever the quality of the pastries, this interaction overshadowed the experience. I hope management will clarify the tax policy (clear signage would help) and train staff to communicate respectfully and humbly. I genuinely wish the business well, but I won’t be returning unless...

After not being in the area since pre-pandemic, I visited the bakery to look for some treats. I was looking around and the man to the back asked if I wanted bread so I said sure. I'm allergic to sourdough which he was pushing to sell so I selected an older white loaf. As I was paying for it, I asked about the other breads on the tray shelves and in front of the other customers, he shouted back accusing me of talking too much and that he's losing money. I left quickly but gave away my purchase on the walk home. Sir, thanks to you, I'm a loyal customer of Ichiban where the service...

I stopped by here yesterday to pick up some pastries and had an amazing experience!... This place makes everything from scratch, and it smells fantastic when you walk in! It reminds me of the small town bakery I used to go to as a kid. We had some scones, brownies, butter tarts (with/without raisins) and some chocolate croissants. While everything was fabulous, I have to give an honourable mention to the chocolate croissant. This place is a gem, and has an amazing history. I look forward to returning! Their history on the wall tells about their long journey to where...