The Copper Kettle Restaurant — Restaurant in Regina

I first want to say that usually, I am very pleased with Ohanlon's/Copper Kettle but after today's experience I highly doubt I will spend another dollar at either establishment. My colleagues and I decided to order lunch from Copper Kettle today, we made our order online at 11:00AM and chose a pick up time for 12:15PM. I arrived to pick up our order (only 5 items) and upon arrival a waitress asked me if she could help. I explained I was there to pick up an online order. She said she would go check. I watched her attend several tables, attend to the bar, pour a beer for a customer, take food and drinks to her tables and never saw her go back and check on our pick up order. After waiting for 10 minutes I asked someone else about my order. After waiting nearly 5 more minutes a fellow (who was very kind and respectful) came out and told me the order was not prepared. He apologized and said it would take about 20 minutes to have the order ready. After waiting nearly 20 minutes I was quite frustrated and I did explain that this was unacceptable and that almost my entire lunch break had been spent waiting for our food. A few minutes later, a woman came out (I assume the owner or maybe a manager) and gave a very half-assed apology and blamed the weather and the fact "it is their busiest day of the year" for our order getting missed and not being made. She explained she could offer a 50% discount but that was the most she could do without "working for me for free". I tried to relay to her that we placed our order over an hour before the scheduled pick up time and that if they are as busy as she says, they shouldn't be accepting orders or advise there would be a bit more of a wait and that it is entirely unacceptable that this happened and she was not taking accountability or ownership of their screw up. She then made a snarky comment about how working from home is so much easier and "people just come downtown when they're working from home and expect to be catered to" and that I just needed to be a bit more flexible. Not only do I not work from home, but even if I did, I have no clue what that has to do with anything. I show up to my job each and every day and if I screw up, I don't try make excuses and I take ownership and do what's needed to make it right. My entire lunch break was wasted sitting in the front entrance waiting for my food, but yes I need to be more flexible and not be upset? Never have I ever experienced such rudeness and lack of responsibility from a manager or owner of a dining establishment. The complete lack of empathy and incredibly poor customer service skills of this person made an already bad situation even worse and because of her actions and complete lack of ownership I will not be frequenting either establishment in the future and doubt my colleagues will either. I expect more from a business that has been around as long as they have been. Super...

The food was good, our server was great amazing in every way! However I am very upset about an experience I had with a bar tender on Sunday, May 27th. I was at a dinner with work during the Congress. While walking to the washroom I realized the lady’s room was out of order. In a tight hallway I shifted right and bumped into a male caucacian bar tender (with a long black ponytail) that was holding a tray with drinks. The tray’s edge hit me right on the upper arm. I immediately apologized as he spilled his drinks and told him I didn’t see him coming (he was walking very fast and never said excuse me so I had no way of knowing). He did not apologize on his end, shook his head and gave me a very dirty look and left. My arm hurt right away so I knew it was going to leave a bruise. Another staff (young female Caucasian, dark hair) that witnessed the scene apologized to me and told me he had a long day and was tired. So I didn’t say anything else and went back to my table. I was bothered the rest of the night due to the pain my arm was in and the unprofessionalism I received from him. The next day my arm started to bruise (was very dark purple green by Tuesday) hurt and was swollen. I do not blame him for the accident as it was partially my fault and accidents happen. My huge discontempt was with his behaviour over some spilled drinks and I’m the one having to deal with the pain and discomfort of a bruised arm due to this encounter. I hope this restaurant reminds this employee of what customer service looks like. Very...

We order from here regularly…good food but this past Friday January 28th 2024 at approximately 7:00 pm I phoned to place an order for the delivery.The man that answered and took my order was so unbelievably cocky and condescending throughout the entire phone call.A lot of restaurants are struggling right now and would appreciate the business with polite courtesy service ..maybe it’s time to take our business elsewhere…if I encounter this again from this restaurant..taking my business elsewhere is exactly what I will be doing.I was nothing but kind and polite throughout tje phone call so absolutely no excuses for that man to have an attitude like he did. The person I spoke to was 100 percent a man ( I know the difference between a man and a woman)..it was not a female and the man I spoke to was not a person with English as a second language…he understood me perfectly ..definitely no issues with language..he very much sounded like a caucasian man with a fairly deep voice. Busy or not no reason to be condescending to a customer and I repeat it was a situation where the MAN on phone that with no accent of any kind that I talk to spoke and understood perfect english ..he knew very well what he was doing which was being rude. Thank you for the response but you lost big points when you tried to change what I experienced in the phone call and the narrative of what happened…it’s insulting to...