chachi's sandwiches MacArthurglen — Restaurant in Richmond

Having just waited at the Baggage claim at the YVR airport for over half a day, I was starving to the point where anything SHOULD have tasted good. After finally claiming my packed bags and getting on the Skytrain home, my stomach urged me to grab a bite to eat, so I got off the Skytrain at Templeton and went to this location in MacArthurglen to grab a bite, since it was the only empty restaurant at that time. Little did I know it was probably empty for a reason. I walked in and was "greeted" by a cashier working with airpods in. The worker hardly attempted to make conversation as they clearly prioritized the music in their ears over the satisfaction of the customer. I ordered the Mac n Cheese, which they recommended, and watched in awe as they scooped out this soggy mac and cheese out of a tray (free of steam) that seemed to be left out for hours on end. The portion she gave me for a large size would be less than a snack for the 5 year old that I have at home! Furthermore, the taste of the Macaroni and cheese repulsed my taste buds, reminding me of the taste of overcooked kraft dinner. Needless to say, I was unable to finish my order, and I opted to stop by at 7-Eleven to buy a much needed Taquito. I have opted to not mention the name of the worker as I hope they can see this and use this review as a sign to reevaluate their performance on the...

This place has the absolute worst Mac n cheese l've ever had! While eating this atrocious creation, I briefly reminisced the fond moments of when I blew the brains out of a buffalo in Kelowna last year. The brains of that magnificent beast brought abound extreme disappointment when I drew the correlation between that moment and the appearance of this Mac and cheese. If this were served in Hells Kitchen, chef Shrek would have been called a donkey and an idiot sandwich (which I would have rather over this). Being a distinguished veteran myself and having served in Vietnam, military MRES, rat stew, and even the mental image of my comrades getting artillery struck in front of my eyes seems like a walk in the park compared the the living hell that my taste buds have just experienced. In fact, to apologize to them, I am flying out to LA next week after taking my savings out to indulge in Nobu and other such restaurants in hopes of restoring my palate. Although I was cleared of my Post Traumatic Stress Disorder three years ago, this awful dish brought back all the memories of my closest friends dying in combat. I am currently feeling like a freshly neutered cat balls deep high in horse tranquilizers. DO...

UNACCEPTABLE food handling practice especially now that we are in a pandemic in which sanitary conditions are so important.

The employee took my cash payment with her gloves and afterwards, proceeded to prepare sandwiches with the SAME gloves! I’m not sure if she wasn’t trained about food safety or she just didn’t care. I requested that she prepare my sandwich with new gloves and she willingly did. However, despite the new gloves, it is obvious that all the utensils, oven handles, etc are all contaminated with dirty gloves that handled money during past orders.

The sandwich was not bad, fresh bread and tasted good but a little pricey, lettuce is likely pre-cut from a factory like subway since it has that prepakaged salad lettuce smell, and the thought of the way she handled food made eating the sandwich unpleasant. The employee was actually friendly tho; she just needs to be educated and trained about food safety. Will probably never go back again to avoid either getting a stomach...