Freshslice Pizza — Restaurant in Richmond

First, I like Freshslice Pizza. It is not gourmet pizza but your product provides an amusing experience. What I don't like is your priority to serve retail customers over online customers. Whenever anyone orders your pizza via your store app, UberEats or whatever, this customer has placed the order 10 to 15 minutes ahead of any customers that walk up to your store. Your staffs ignore (I think on purpose) pick up orders. So instead of finish cutting and boxing the best whole pizza placed by online order, which just came out hot and fresh from your oven, you let the product sits on the table getting cold, while your staffs walk away to serve retail customers continuously, one after another. These retail customers are ordering the worst pizza, the pizza that you have to re-heat and sell it for a mere $2.75. Do you think this makes sense and is it fair for the customer who ordered your pizza online? I have observed this situation both as a customer myself to pick up my own whole pizza and also picking up the pizza as an UberEat delivery. I will give you a hint on how to improve service, go to Breka Bakery and observe how they simultaneously handle both retail and online order...

Whenever I review businesses I do constructive feedback and unfortunately since I had such a great experience at FreshSlice on Granville our neighborhood pizza place , I had something to compare Lansdowne Freshslice to. I came in yesterday to order the unlimited topping pizza and it took nearly half an hour to bake. It came out burnt as well :// and when we all ate it bc we were so hungry we realized it was too burnt to eat. Of course they denied it was burnt and tried to say we liked the pizza the way it cane out bc 3 pieces had bite marks. They did not give me a new pizza or did they acknowledge that it was burnt. Never in the world had I come across a business that denied burnt was not burnt. I'm a business owner too and I said to myself im not going to start an argument over burnt $12 pizza. They made me a pizza that was $11 and said no tax for me...ok ! Great job Fresh Slice i ll go back to Fusion Pizza like I always do or Fresh Slice on Granville 🙂 Thanks for the great...

This was my first time in Vancouver BC, and I had an excellent experience with most of the places I visited. As a tourist we did not have enough time for a sit down meal. Coming from ontratio, I was looking for known names but came across this store of freshslice in the mall. We ordered two slices and as the pizza was being made, the girls started to talk about how I looked like a tourist and if I was enjoying my trip. Very sweet of them to talk and cook at the same time, we did not realize how time went and they served us hot slices.. Delicious! From first bite to the last! Loved it and got another packed for the midnight snack. I went back to the same location, two more times and each time, excellent service and the product. I also met the young couple who owns the store, found them genuine and hard working... Loved my trip and definitely...