Moncton Pizzeria — Restaurant in Richmond

The regular pizza is very good and 5 star and I recommend it but the reason I gave the food only a 3 star is because we ordered a gluten free version as my wife is allergic to wheat. Do not order gluten free from them. It is a 1 star on the food scale. We had the bbq chicken. We felt it was very extremely overpriced and the toppings was very meager. Barely anything on it. They only offer a 12 inch size for gluten free but charge the 14 inch price and add $5 to the price. which came out to $33. The crust did not taste homemade but rather like a store bought frozen crust. I don't know if they make their own gluten free crusts. This is one of the worst gluten free crusts we have had especially for the price. They do cook it in the wood fire oven with other pizzas so if you are celiac (which my wife is not) this could be a problem. When I was there on a previous time I noticed that the brand of flour they use for their regular pizza is a very good brand (Caputo) from Italy. That same company makes an outstanding gluten free flour which my wife has made. Best crust ever. Our suggestion if they want to continue to make gluten free pizza is to make their own crust using this flour, add more toppings and lower the price to make it comparable price to their regular pizzas. It is nice to have the gluten free option at a pizza place but we will not be ordering gluten free again from here in the future unless they change. There are other pizza places in Richmond that offer gluten free that are far...

The pizza itself is good. The service that I witnessed made me VERY uncomfortable. The woman in front of us had ordered 3 18” pizzas, and for whatever reason, the staff decided to give her 6 pizzas as a Canada Day Special. The proceeded to fight with this woman (calling her ‘lady’, asking her why she’s mad about more pizza, telling her to ‘just give it to neighbours is that so hard?’) until she gave up and just said she’d take them. The staff then forced her to let them carry it out. She was clearly very upset and uncomfortable, and did not like how any of the staff were speaking to her. I did not either and would not recommend this place at all for that reason. Also, charging 5 bucks extra for half and half is a little funny.

EDIT: The owners reply really shows some immaturity. Such a shame for a great restaurant to have such a douchey owner. Owning up to mistakes is a much better look than lying and being sassy toward customers who were made uncomfortable by an interaction they witnessed in the store.

The owners response is laughable especially now that he’s edited it to make himself look better. The customer was upset, and we were there when she drove off. She did not come back in and she was clearly displeased. Your staff made fun of her the second she had her back turned. Horrible excuse for a...

I have been here a few times since it changed from the bakery. The pizza oven is amazing and the pizzas are delicious. But this time, we encountered a very rude server behind the display. I have asked what each pizzas were (which I have done every time I have been there) as they always have 10+ choices. Today, there were nearly twenty choices and the young lady has rattled off the names of them, all within 30 seconds. I have always been served by the owner (I think) and he is very happy to explain what each pizza slices have. As there are no sign explaining what is inside, I would think that it is normal for your customers to want to know what’s inside each pizza!? To top it up off, she didn’t ask if we are eating in or taking it out (I always get it to go and the owner puts the pizzas in the box for me). Then she rudely said “move over there!” And banged on the pizza tray with the spatula!!! When the pizzas came out, she placed them in a thin paper plate and told me to “Be careful. They are hot”. Thanks. I guess I will have to peek in and see who is serving before I go in next time. I’m very disappointed. By the way, we were the family that ordered 9...