Edit: This was formerly a 5-star review.

I really like this place and their sweet treats but there is a clear lack of customer service training for employees. Some are friendly and helpful but there are far too many times where we have visited and received very poor service.

The last time we visited, there was only one staff member working. They were busy with serving seated customers so we were patient. (We love the treats and are willing to wait).

Unfortunately, the staff member walked by us multiple times without acknowledging we were there and when they were able to help waiting customers, they chose to help the people that just walked in the door and not the customers that were patiently waiting. After waiting 15 minutes to purchase our items and then waiting more time while they helped new customers that came in after us, they walked by us without saying a word. Now at the 25 minute mark, we left.

We really do love this place and come often, but considering this isn't the first time we've received poor service, we won't be back. There is a clear need to train staff to provide better service. Even a simple, "Hi. I'll be with you in a moment" goes a long way versus walking past and not acknowledging customers that have been waiting. Not recognizing that it is important to service waiting customers first verses those that just walked is a clear indicator that staff needs better training.

It's unfortunate, as we have been loyal customers for quite some time, that we've decided to not return.