Cinnzeo Bakery Cafe — Restaurant in Surrey

I’d leave zero stars if I could… I bought a cinnamon bun with an extra icing today. I was charged $8.90 for it. I sat down, applied the icing and cut it open only to see if was half cooked and the inside was completely raw.

I returned immediately to the store and The older Asian man that served me (I believe his name was David) who barely could speak or understand basic English first refused to give me the refund I politely asked for, then persisted to probe the plate I hadn’t touched, then offered me two small cinnamon buns instead I refused and respectfully asked for my refund again.

He then short changed me on purpose I gave me $7.25 back. When I said I wanted the full amount, he claimed he’s not refunding me the icing. I said it’s on the plate and I haven’t touched it. He then aggressively grabbed the money he had given me, readjusted the amount and furiously threw the correct amount at me.

This is a disgusting display of customer service. I will never go to this or any...

Worst customer service I’ve ever encountered! I was so excited to satisfy my craving for some Cinnabons but Kim, the older Korean lady, ruined the entire experience.. I was greeted with an extremely snobby attitude and she would not acknowledge anything I was trying to ask. My Cinnabon bites were cold and stale so I wanted to get it quickly warmed up. I tried to politely grab her attention but then she snaps at me. She slams her spatula on the table, stomps over to me and then refused to warm them up. After long persuasion, she slams my food on the counter and aggressively shoves it across to me. Mind you, I was polite and respectful the entire interaction and there were no other customers waiting so for Kim to treat me as an inconvenience was completely inappropriate and uncalled for. The owner of this establishment really needs to consider having a stern talk with Kim.. this is...

Quite possibly the worst service experience we have ever had. Our cinnamon bun bites were clearly stale, so I asked for a refund. The staff called the manager, I assume to ask if she should in fact give me back my $6.05. Once off the phone she went to talk/laugh about the situation with the other staff member, whom was seemingly more senior - and named Nicole. After a few moments of watching them laugh and whisper to each other, my husband asked them what is happening. Nicole looked at him and stated extremely rudely "uh, we are giving you your money back". I told her that perhaps she might want to work on her customer service skills.

To the owner of this store, you may want to have a chat with Nicole and remind her that she is in a customer service job, and that politeness and manners are important if you want...