Nando's PERi-PERi — Restaurant in Toronto

The first two times we ordered Nandos from this location for delivery it was great. We got great helpings and it was delicious, we got chicken wraps the garlic mash and a quarter chicken meal. After that, My girlfriend and I had decided to go in person and we were so excited. We were then extremely disappointed. I’m not sure if they changed the quality of food or something since we ordered those first times but it was much worse, the garlic mash portion was maybe three bites worth and was a completely different dish from the first time I got it. The chicken was tiny and had maybe 4 bites of chicken on it. The service was horrible, you have to get up and go to the front to pay, you’re expected to leave a tip which I did (20%) before even receiving the food or service. Since you pay before hand you’re held hostage waiting for your food. they left dirty dishes on our table for more than 30 minutes and when I asked if they would take them away the server just ignored me (with empty hands) and walked away. I got so tired of waiting I got up and brought the dirty dishes over myself. We then had to wait an extra 30 minutes for them to bring our pre made chocolate cake. The best part of my experience here was getting to leave. We gave the one more try through delivery and ended up getting horrible quality food and portions, again it was like 3 bites of chicken and 2 bites of mash potatoes for $20. Don’t go here or order. Go to chickfila up the street. I feel ripped off and just mad. They must be getting fake reviews cuz there’s no way they should have 4.3 stars and I’m seeing so many people who experienced the...

DISAPPOINTED As a loyal customer of Nando's, I was excited to visit the Bay St. location specifically for the convenience of enjoying a variety of Coca-Cola beverages through the Freestyle machine. I checked the coco cola website. They said you have it. I called ahead before coming. A host confirmed that it was available and working. However, upon my visit yesterday, I was dismayed to discover that the Freestyle machine was not available.

This false information not only misled me as a customer but also resulted in a significant inconvenience during my dining experience. As a consumer, I value transparency and honesty from businesses, especially when it comes to the accuracy of amenities and offerings.

Other than that, my dining experience was very positive. There was a bit of an issue in taking the order, owing to technical issues with the points reward system. We got a great table. The food arrived on time and hot. But what's funny is that I remarked to the team member about the missing machine. He pointed to the fountain drinks dispenser and said that that was the coca cola freestyle machine.

And finally, do you what's really funny? That the POS system still has a line for the Freestyle qr code!

Update 1: you mean contact Katie Barlow? I did that a few days ago!

Update 2: so after everything, Nandos customer service is no where to be found. Maybe I should look in Lost (customer) and found...

The staff were friendly, the food was ok. What wasn't ok - Missing items - the dish that I wanted was missing. The restaurant ran out of it and it was just 12-1PM!). I waited for over 20 minutes I think when suddenly a guy from the staff came to me and said that the rice that I ordered is missing as well. So what I get here is - inefficiency of stock management. Guys, if you know for years that 12-1pm is busy so manage your stock accordingly, and not being able to tell me on time that the side that I ordered is missing but only 20 minutes later - that's not professional at all. For such inconvenience they could at least offer some sort of compensation but no, they didn't.

Ambience - the place is very noisy. There are all sorts of kitchen smells all the time - garlic, grilling, anything. I felt like I was sitting in the kitchen and I think my clothes absorbed those smells and still have then hours after. But worse than that, there was sometimes a heavy smoky that made me choke and couch several times. I don't even know how this place passes the health restrictions.

At some point when I was sitting here it got very very cold. They either turned on A/C or let the doors open but I felt a cold wind entering the place. At some point I had to wear my coat and get out of there ASAP.

To wrap it up - their food is ok, but I'd probably avoid dining there and order...