NARI SUSHI — Restaurant in Toronto

I visited this restaurant on March 23rd, 2023, with a few of my colleagues. In the display fridge, there were roughly 10 already prepared sushi takeout trays. I took an interest in two of these takeout trays and picked them up to compare them better. At that moment, the cashier snatched both trays out of my hands, returned them to the display fridge, and began to reassemble the trays in the display fridge. I was in complete shock by her behaviour--not only was she completely out of line in the way she interacted with me, but also, I wondered why she had chosen to engage with me in this way when my other colleague was examining the options just the same. This colleague proceeded to pay for her order, and I continued for awhile to look at the takeout trays while standing over the display fridge before picking up the same trays. While I looked at the trays, the cashier continued to play around with the display even though she had made adjustments (though none were needed) just a short while before. I later made my purchase and left the restaurant with a vow to never return.

One might wonder what was the reason/s that I still chose to purchase from this restaurant even though the cashier demonstrated such animalistic behaviour. Well,...I did so because I did not want to inconvenience my two other colleagues who did not pick up on the cashier's behavior since they were a distance away. The colleague who was beside me, however, did not say anything in the moment but asked me to step outside after I made my purchase to express her outrage over the cashier's behaviour and to offer a deep apology for not acting as an ally in the moment. When I reflect on my visit, I think that it took me a bit longer to decide on a takeout tray because none of the trays appeared all that fresh, so I was trying really hard to find the best of the available options. But, if it were not for the lunch time constraints and our plan to have sushi for lunch, I would not have ordered from this restaurant and will not again.

Response to Owner's response: While it may be true that some customers drop the sushi trays into the display fridge after viewing the product, if you truly remember "who the writer was", you would not have attributed this behaviour to me. I was very careful when I picked up the TWO sushi trays and then you snatched them from my hands and returned them to the display fridge. If it were truly the case that I made "a mess" or that my actions in some way impacted the freshness of the trays, you would not have simply returned the trays to the display fridge after snatching them from my hands. As you are the owner of this establishment, I especially doubt that you would intentionally sell messy/tainted products to your customers, right? If you observed a messy or tainted sushi tray, you or your staff would then need to remake/reorganize the tray contents. But this did not happen and no where in your response do you state that it did.

Please view "in need of improvement" customer reviews as an opportunity for you and your staff to reflect and improve--responding with false and/or exaggerated claims does not help your business or anyone else. An acknowledgement of your wrongdoing and a sincere apology...

The food tasted meh, and it wasn’t fresh. Charged me ~$15 for like 12 super small pieces.

The old lady at the front was glaring at my friend cuz she didn’t buy anything. (We only stopped by real quick to get something quick before classes) And the guy there kept looking at me like I was about to ruin the display case. Mind you I didn’t even touch anything of the trays yet. I picked up one to see what was in the rolls, and he came right over mumbling something in Korean. Then placed the tray back in the display case.

Definitely NEVER coming back.

Edit: There were no other customers, and if another customer did come you could’ve asked us to go. (Would’ve been the exact same as saying you can’t have other foods in the restaurant) You also have more than just the table, you have side tables as well. And you were glaring, you just might not have noticed. As well as WHISPERING something. Which is why we didn’t even stay, we only sat there for like 10 mins before we went back to classes.

Anyways the other reviews about them being rude are...

Mixed Experience with Nari Sushi

My boyfriend and I decided to try Nari Sushi for the first time and opted for takeout. We ordered the Maki D and spicy crab rolls. The spicy sauce on the crab rolls was delightful, adding a burst of flavour to each bite. However, we found the rice to be lacking, and the consistency in roll sizes was disappointing.

On a positive note, the delivery was surprisingly early, arriving 20 minutes before the estimated time. This punctuality was appreciated, giving us a bit of a silver lining to the overall experience.

In summary, while the spicy sauce was good and the early delivery was a pleasant surprise, the mediocre rice and inconsistent roll sizes left much to be desired. We hope Nari Sushi can work on improving these aspects to enhance the overall dining experience....