Pizza Pide — Restaurant in Toronto

I regret to say that my experience at this restaurant was far from what I had anticipated. AS SOMEONE VISITING FROM OUT OF TOWN, I called ahead to inquire about the sourcing of the chicken and beef, and I was met with a helpful response. However, when I arrived in person and politely asked about the origin of the salami, I WAS TAKEN ABACK by the staff member's reaction.

Initially, she mentioned Saputo, then corrected herself to Solomaz, which was perfectly acceptable. However, when I sought a bit more clarity on the matter, the TONE SHIFTED DRAMATICALLY. The staff member became visibly upset, raised her voice, and began to chastise me for asking. I was simply inquiring out of curiosity—not questioning the halal authenticity of the food—yet her response felt unnecessarily HARSH and, FRANKLY, UNWARRANTED.

It's important to understand that the halal food industry has grown significantly in recent years, and with that growth has come an INCREASE IN FRAUDULENT CLAIMS. Given this, it's only natural for some customers to ask more detailed questions about the sourcing of products. In this context, I believe a more courteous and patient response would have been more appropriate. After all, TRANSPARENCY is key for businesses, especially in an industry as important as halal, where trust is paramount.

Sadly, the interaction left me FEELING UNWELCOME and UNCOMFORTABLE. I ended up LEAVING AFTER JUST ONE BITE, as the mood was irrevocably soured. I’ve always believed that a guest should be treated with the utmost respect, and this experience was quite the opposite.

In my opinion, when a customer asks for specifics—especially about something as important as halal certification—it should be seen as an opportunity to build trust, not to create conflict. A more measured and gracious approach would have certainly been more in line with the hospitality one expects in any reputable establishment.

If you take the time to read through previous reviews, you'll notice a recurring theme regarding an issue with customer interactions, which seems to stem from a lack of professionalism and patience.

I hope that this feedback is taken constructively, as I genuinely believe this could be a lovely place with a more thoughtful approach to customer service.

Food...

If you are in to REAL TURKISH FOOD, or you are curious about it, this is the place. The quality of their PIDE is as good as the ones in Turkey. I tried half of their menu and "there is nothing to complain" all are delicious. People who knows me knows that me saying "there is nothing to complain" is a huge thing and it's true. Especially when it comes to food, I look for the perfection, nothing less and I don't compromise. That's why this place deserves even 6 stars. My favorite ones are lahmacun, pide with ground beef (#3) and pide with beef chunks (#7 I guess) and of course you should try "salgam suyu" with the hot spice. It's perfect pair but if you don't like it, "ayran" is the other option you should try with your yummy pide or lahmacun.. Also, don't leave there without trying their "baklava" This is real baklava, definition of baklava. Not like greek junk, dry tasteless or too sweet. When you eat baklava here, you will know that "baklava" is Turkish food and all other countries are trying but they are not even get anywhere near close. Note: Parking is easy, across the street there is mall with...

Tucked away on the vibrant Gerrard Street is Pizza Pide, a cozy corner spot that truly delivers more than just great food. I had the chance to try their delicious pides, and honestly, I’d take these over pizza any day. The crust was perfectly baked, the toppings generous, and the flavors incredibly rich — a true taste of Turkish comfort food.

What made the experience even more memorable was the warm service. The Turkish lady at the counter, who was serving with such grace and attentiveness, truly stood out. She ensured everything was fresh, hot, and up to quality standards, going above and beyond to make sure I had a pleasant experience. Her genuine hospitality and professionalism brought a personal touch that’s rare to find.

Places like this don’t just serve good food — they leave you with a lasting impression. It’s because of her kindness and the welcoming vibe that I’d happily return again and again. Whether you’re craving something new or want to explore Turkish cuisine, this spot is a gem...