Swiss Chalet — Restaurant in Toronto

A Culinary Delight at Swiss Chalet: A 5-Star Experience

My recent visit to Swiss Chalet was nothing short of a culinary delight. Nestled in a cozy corner of the city, this establishment has long been known for its impeccable service and delectable offerings. On this occasion, I decided to indulge in their dark meat quarter chicken dinner with fries, a choice that left me thoroughly satisfied and eager to return. The experience was made even more memorable by our exceptional server, Elyse, whose attentiveness and charm elevated the entire dining experience.

Upon entering Swiss Chalet, I was immediately struck by the warm and inviting atmosphere. The restaurant’s interior is a perfect blend of modern comfort and rustic charm, creating an ambiance that makes you feel right at home. The soft lighting and tasteful decor set the stage for what would be a memorable evening.

The highlight of the evening was undoubtedly the dark meat quarter chicken dinner. As a lover of dark meat, I was eager to see how Swiss Chalet’s renowned chicken would measure up, and I was not disappointed. The chicken arrived at our table perfectly cooked, with a crispy, golden-brown skin that gave way to tender, juicy meat. Each bite was a symphony of flavors, the seasoning perfectly balanced to enhance the natural richness of the chicken. The accompanying fries were equally impressive – crispy on the outside and fluffy on the inside, they were the perfect complement to the succulent chicken.

What truly set this dining experience apart, however, was the exceptional service provided by Elyse. From the moment we were seated, Elyse’s warm smile and friendly demeanor made us feel like valued guests. She was attentive without being intrusive, ensuring that our glasses were never empty and that we had everything we needed to enjoy our meal. Her knowledge of the menu was impressive, and her recommendations were spot-on, enhancing our dining experience even further.

Elyse’s professionalism and genuine care for her customers were evident throughout the evening. She took the time to check in on us regularly, ensuring that our meal met our expectations and that we were comfortable. Her ability to anticipate our needs and address them promptly was truly commendable. It’s rare to encounter such dedicated service, and Elyse’s efforts did not go unnoticed.

The attention to detail extended beyond the food and service. The cleanliness of the restaurant was impeccable, a testament to the staff’s commitment to providing a safe and enjoyable dining environment. Even during busy times, the restaurant maintained a sense of order and calm, allowing guests to relax and savor their meals.

In conclusion, my experience at Swiss Chalet was nothing short of exceptional. The dark meat quarter chicken dinner with fries was a gastronomic delight, showcasing the restaurant’s commitment to quality and flavor. The ambiance of the restaurant was inviting and comfortable, making it the perfect setting for a memorable meal. What truly made the evening special, however, was the outstanding service provided by Elyse. Her warmth, attentiveness, and professionalism transformed a great meal into an unforgettable experience. I wholeheartedly recommend Swiss Chalet to anyone seeking a delicious meal and top-notch service. This visit was a 5-star experience in every sense, and I look forward to...

I ordered at 7:50pm expecting an hour or better before it arrived. I watched the tracker and went outside after the tracker said the food was on the way as our buzzer code isn’t working. At 9:13 pm I called to ask whether my meal was coming. I was assured that it was. I asked at that time that if the tracker was correct, the food would be cold by the time it arrived. The person on the phone apologized and thanked me for calling Swiss Chalet. My food arrived at 9:29pm! One hour and forty-nine minutes after it was ordered. The driver stated that the food had been in his car for about thirty-five minutes but was definitely hot. He stated that they were busy. As I expected, the food was a mess. First of all, I ordered the thanksgiving dinners - and so they came with pies. Those pies were put in a separate bag - TURNED ON THEIR SIDE - and then taped to the top of the hot meals. The driver then put the package as taped up into a thermal bag. The pies ordered were lemon meringue and coconut cream. The coconut cream pie wasn’t recognizable as pie. The lemon was in mildly better shape, but they both looked like they’d rolled off the table before getting to me. The food was all cold. So I called back and asked for my money back. The person on the phone said she could issue me a credit. I said I didn’t want a credit - I have ZERO plans to order from you again if this is your idea of food. She said I had to talk to the store directly - I was forwarded to the store (without checking to see if they’d even answer as they were well closed) and I spoke to someone there. He didn’t identify himself and said that I could call customer service to get a credit. I said I want my money back as I won’t be ordering again. He said he’d have to get the kitchen manager and put me on hold. Nobody ever picked up the phone again. After being on hold a while, I called from my other phone and the customer service person there tried calling the store and got no answer. She said I’d have to call again the next day. Again apologizing and thanking me for calling Swiss Chalet!

They’re not concerned about the quality they put out here - don’t waste your money! You’re minutes in all directions from MUCH...

Terrible delivery driver after waiting more then 2 hours for food. Don't order from this store because you might get the same diver. I still see him working in my building sometimes.

My wife ordered some dinner online and like we usually do I paid online. After an hour I called the store to make sure things were going ok. To my surprise, whoever answered the call was upset before I even got past telling them my order number. Then very loudly told me that they can't help, it's not their fault, and a some other things that didn't make much sense and hung up on me. I check where the store was located and it was not my usual store, the one my order was sent to and I called was 346 Bloor St W, Toronto, ON M5S.

Still wondering where our dinner was, and my nine month pregnant wife getting more upset, I called your call center number. The agent there took some time to even find my order, then kept putting me on hold. My guess is she put be on hold to create a new order and send it to a different store, because when she same back said my order was already corrected and the new store (266 Queens Quay W, Toronto, ON M5J 1B5) was on the way with it, the funny thing was I got an new email order after that call. She must have punched in the new order when I was on hold, then tried to pretend it was already ok and food would be there soon.

About 2hrs now and the delivery driver was here. Only took an online order and 30min on the phone over 3 or 4 phone calls.

The driver asked for payment, I told him that first, I paid online, and second the delivery should be free anyways. It turned into an argument, and I guess he was also in a bad mood because he called the call center and started telling them I was pushing him. He kept staying this over and over very loudly, my only guess is that it was his way of trying to make me pay for my meal. I live in a Condo and do not need a delivery driver causing a scene in my hallway when all my neighbors can hear. I told him to leave and closed the door on him.

Still had a pregnant wife at home with no dinner and over 2...