Tutti Matti — Restaurant in Toronto

Summary: disappointing service and food for the price point. They tried to make up for the poor service with sides and dessert, but we would have preferred comping some of our meal.

Perhaps the first red flag was the door being so jammed to the point we thought it was locked. Despite us clearly struggling to enter the restaurant, no one came to help us open the door or noticed until several moments later, after we checked for a possible back entrance and eventually called the restaurant.

We walked in as a group of 5 and were seated in the very back where the AC vent was leaking directly onto the table, seat, and placemat, despite there being other tables available. The service staff did not notice and we moved ourselves to the other side of the table and asked for a new placemat.

We ordered one appetizer (focaccia) and three main dishes (Lolo pizza, Pappardelle, and Fregola). We waited thirty minutes for our appetizer and then sat waiting for another hour after that. We had to regularly check in with our servers to ask for water and check on our food, as they were not attentive. When our main dishes were served, they came out one at a time which made it difficult to enjoy the meal together. For context, we were seated around 8:15 pm; our last dish was served at 9:40pm.

As an apology for the long wait, they presented us with two sides (the beans and kale, and potato salad). The white beans and kale had chunks of salt that overpowered the dish, while the potato salad was bland. The main dishes were also underwhelming for the price. The most memorable of the three was the Fregola, which had an interesting smoky flavor paired with the lightness of the green onions. We were informed that the whole menu was family style, but overall the portion sizes were so small that it made it difficult to share sufficiently.

After our meal, we asked for the check and were presented with two tiramisus as a gift for the poor service. The tiramisus were delicious and appreciated, but it was past 10pm at this point and we agreed we would have preferred the restaurant comping some of our meal as we were tired and ready to leave.

For the price, we would have hoped at minimum for solidly good food and good service, but was sorely disappointed. We will not...

DO NOT COME HERE! Not impressed with this restaurant at all and if I could give zero stars I would! I had made a reservation on open table for my husband's birthday, and the lady did not check to make sure that I made a reservation nor did she take my name. Once we were seated, the waiter we had was kind, however he did not follow up with us when we had empty drinks at all. We have to ask for additional drinks. We had ordered a Cristoforo pizza which did not taste right and had sent it back. The waiter told us that he would take it off our bill of course and I was able to reorder something else. The chef had sent over a tiramisu dessert as a means to say sorry for the pizza. However, once we asked for our bill, the pizza was not taken off our bill! And I tried to refute this, however the waiter explained that because they had given us the dessert that it would not be taken off the bill. We had not even asked for any dessert or ordered dessert but it was given to us. I had originally booked this restaurant for my husband for his birthday and they did not even acknowledge the note that had been left on open table for this information! An hour after we had left, I recieved a call from the restaurant to my surprise. The waiter apologized and explained that we do come back and have a pizza on the house anytime as they realize they did overcharge. I'm sorry but after that experience I don't see how I could come back unless a full dinner for both my husband and I was compenesated. I'm extremely upset and would not come back here ever again! Food was mediocre and the pizza was just not right! Service was poor and...

What started out well with exceptional toasted bread slices and probably the best pizza I have ever had was quickly ruined by the very rude and horrible waitress and the complete inept preparation and presentation of the their Bisteca a Fiorentina. I am still furious over a day later as I write this. I have never written a bad review of any restaurant ever but feel compelled to warn off others from duplicating my error in judgment. Easy - just DO NOT order the steak. It was more rare than sashimi. Was supposed to be medium rare. Can’t send it back for more cooking because they sliced it into tiny little slivers. Then Chef Alida decided to put a mountain of cold arugula on top. Great idea. Who likes hot steak anyways. Fortunately my inedible steak was only $150 out the window. Our server - whom I felt was very rude right from the beginning and got only worse as the evening progressed suggested that the chef could easily remedy the situation by further cooking the steak. What ? How? It’s cut into 50 thin slices. Oh and had no seasoning at all. If she served this steak to Gordon Ramsay he would have surely blown his top. Had I been there alone I would have too. But I kept it together to try as to not embarrass my daughter who was with me. So I just paid the bill, asked the waitress to thank the chef for the sashimi and got the hell outta there. Never to return. I had only wished I had paid with my Visa card and not my debit card so I could dispute the transaction as “item not as described”.

Stay away from this restaurant run by an arrogant chief who cannot cook properly and who has not changed the menu...