True Confections Denman — Restaurant in Vancouver

Edit: the confirmation never came to my junk or my inbox. This is why I request it 3 different times and then was told over the phone “you got your order number? That’s your confirmation” but no email. That response alone is why I’ll keep this review up. No care for customers. There’s better bakeries out there!

I didn’t bother to actually reach out to True Confections as communication with them was borderline brutal. I placed my order online January 30th for a photo cake for my friends 30th. I never received a confirmation email, however after checking out I did get my order number! I reached out three times asking for a confirmation with my notes/etc.

The issue was when I called into this location asking to confirm my order and I spoke to the rudest woman. She talked over me, didn’t help at all and was just so rude. Word for word she said “well you have an order number? That’s your confirmation” typically businesses email a receipt with your purchase so I don’t know she acted like that was the craziest thing she’s ever heard. She let me know the cake would be at my house between 10am-2pm. I ended up needing to call again at 2:55pm because it still hadn’t arrived. The same lady picked up the phone and asked if I wanted the delivery guys phone number as she doesn’t know where he is. I was told I’d have to call several times as he doesn’t answer when he’s driving. I didn’t call the driver as I feel that’s definitely not my job as a paying customer.

At 3:50pm I emailed asking where the cake was as I had a shift this evening and wouldn’t be home. I just received an email saying “sorry for delay.” And eventually the delivery guy called me and let me know he just heard I wasn’t going to be home and asked how late he can be. He was very nice and apologetic though, nothing against him as I understand things run behind.

Eventually the cake came at 5:30pm (3.5 hours after the scheduled delivery time) and for $70… disappointing. It’s slightly dented in on the left side and the text is written in a way that you can barely read it.

Overall, cakes appearance is 6/10 but that customer service … holy moly you guys gotta fix that! I’d never come back unfortunately, nor would I...

Last night, I had the pleasure of dining at True Confections on Denman with a group of friends, and it was an unforgettable experience. From the moment we arrived, we were greeted with a warm and inviting atmosphere that set the perfect tone for our dessert adventure.

We indulged in several decadent treats, starting with the Hazelnut Belgian Chocolate Mousse. This dessert was an absolute showstopper. The rich, velvety mousse was perfectly balanced, with a deep chocolate flavor complemented by the nutty undertones of hazelnut. Each spoonful melted in our mouths, leaving us craving more.

Next, we dove into the Strawberry Shortcake. The layers of fluffy cake and strawberry sauce were a delightful combination, and the whipped cream added a lightness that made it feel almost refreshing. It was a perfect homage to a classic dessert, elevating it with high-quality ingredients.

The Classic Chocolate Cake was another highlight. It was incredibly moist and decadent, with a rich chocolate frosting that enveloped each slice. This cake was the epitome of indulgence, satisfying our chocolate cravings with its depth of flavor.

We also tried the Pecan Pie and Pumpkin Pie, both of which were exquisite. The Pecan Pie had a perfectly flaky crust topped with Vanilla ice cream. It was just the right amount of sweetness, while the Pumpkin Pie was spiced to perfection, embodying the essence of fall with every bite.

Throughout our meal, our server Chichi was a true gem. Her cheerful demeanor and warm smile made our experience even more enjoyable. She was incredibly accommodating, ensuring that we had everything we needed and offering great recommendations from the menu. Chichi’s attentive service added a personal touch that made us feel truly valued as guests.

In conclusion, True Confections is a must-visit for anyone with a sweet tooth. Each dessert we tried was a testament to the restaurant’s commitment to quality and flavor. Coupled with the outstanding service from Chichi, it was an evening to remember. I can’t wait to return and explore more of their...

🍫CHOCOLATE LOVERS DREAM🍫

Walked into True Confections on Denman this weekend and was sent to chocolate heaven.

This unassuming cake shop has been around for 35 years. They serve a variety of classic cakes, pies, and cheesecakes. There’s nothing fancy or gimmicky about their desserts. They offer classic traditional cake and pie flavours. But what they do they definitely do well.

The service here was also fantastic. Our server was a lovely lady with long curly brown hair (didn’t catch her name). She could tell right away a that this was our first time in the shop and offered recommendations right away. Once she found out that I liked chocolate, she recommended their Classic Chocolate Cake right away. She literally said that it would be “life-changing.” Honestly speaking I wasn’t expecting much because most chocolate cakes I’ve tried in the past have been good, but nothing spectacular. This unassuming slice of chocolate goodness changed my mind completely.

Classic Chocolate Cake 10/10 The dark chocolate sponge cake was so moist and fluffy. And the chocolate flavour was not too sweet, there was the perfect hint of bitterness from the dark chocolate that balanced out the sweetness. They really perfected this classic chocolate cake. Each bite was a decadent experience, yet even after finishing this giant slice in one sitting, we weren’t left feeling heavy or yucky. This chocolate cake definitely lived up to its “life-changing” reputation.

If you guys ever get a chance to try this place out, don’t be deterred by the simple bare-bones vibes of the shop and it’s offerings. They have perfected their classic offering and that’s a feat in itself. I will definitely be back to try out some of their other slices.

⭐️10/10 🤵🏼‍♀️10/10 💵$$ (aprox. $10/slice) 📍True Confections | 866 Denman...