Jack's Pizzeria — Restaurant in Hong Kong Island

Order the Greek pizza which has feta cheese and mozzarella cheese. Specifically added the comment "no mozzarella" to the order as my wife doesn't enjoy it.

30 minutes later I receive a $159 pizza with no cheese at all.

I called the restaurant to complain and was told told my instruction of "no mozzarella" was unclear and they assumed, based on absolutely nothing, that we were allergic to cheese and didn't want any on the pizza. If i had an allergy and wanted no cheese I would have written "allergy - no cheese". They had my phone number, since it was an online order from Food Panda, but made no effort to confirm their ridiculous assumption.

Completely rude and unapologetic staff. They made a mindless error and made no offer to refund or replace the pizza.

Won't be ordering from...

The worst experience from a restaurant I have had in my life (and I have had food poisoning before). The manager is extremely rude, I had ordered from Foodpanda for Pickup and went to show him the number, he kept saying where is the number so I pointed to the number on my mobile and the number on his device. He totally flips out and tells me not to teach him. So obviously when the manager is not providing you your order and screams at you the normal response is to want to cancel and so I tell him should I just cancel and he goes "yeah cancel and get out!". I had to deal with Foodpanda cancellation and wasted 25 min on walking to and from the restaurant along with getting insulted in public. I suggest steering clear of...

Jack’s Pizzeria on the corner of Second Street and Eastern Street, Sai Ying Pun, is a simple, no-frills Italian restaurant with outdoor seating. Interestingly, the menu also features Indian and Mexican selections like naan, paneer and quesadillas. The $169 Spicy Lamb Pizza 香辣羊肉薄餅 was unspectacular like the restaurant - expected the lamb to stand out more. Nonetheless, got good, friendly service from the proprietor Jack, so this is still a decent place to go for a reasonably-priced meal and a spread...