Huge chaos and disorder. I do understand the average service level in local restaurants, so I am giving a low rating not because of the bad (or no) service.

We waited for 30+ minutes after ordering and got nothing, and meanwhile the nearby tables got dishes delivered timely even though they came later than us. It is abnormal for dim sum dishes to take so long, so we called out to a few waiters but got no followup - one waiter said “wait for a while” and never came back, while another waitress just silently walked away after hearing the issue. We thought she would check and come back but she never. We do speak local language so it was not a communication issue.

Finally my partner cried and drew some attention from the staff. They came back to us and told us the cashier made a mistake and all the food was delivered to another table. They then took some of the not-warm-anymore dishes from that table to us, while the other dishes have already been consumed by the guests at that table, so they started to cook again.

We finally called out the manager after a few attempts and waiting, who agreed to let us leave. We didn’t pay but we didn’t eat anything either. By the time we leave, they still haven’t delivered everything, and it was already one and half hours after we ordered.

One star due to the unpleasant experience. One extra star to one waitress, an old lady who tried to comfort my partner and helped us find the manager. Her service was way beyond the average level of service in this restaurant.