CHICHA San Chen (K11 MUSEA) — Restaurant in Kowloon

I LOVE Chicha, like outside in the rain in a boombox love. I saw the critiques and was like no way. 1 star. I can’t believe it. Chicha! My Chicha? And I found it. It’s on the fourth floor. I got it in less than 10 minutes and tried it feeling the first initial hit of lemon, tea, and condensed milk. It felt like a rocket ship about to take off, headed straight for tastebud nirvana, but it then fell over limp. The flavors fell flat. I tried again and my memory wasn’t supplying the taste anymore. I was dealing with a version that was empty of its true self. Like if someone made La Croix Chicha. Meaningless and ultimately disappointing. Keep your memories. It’s better this way. It’s the first Chicha I’ve never finished. Good night sweet prince. I’ll find you again, in...

depressing vibe, only happy and willing to serve those mainland tourists. Their staff used the strategy informing you how much time you need to wait ( always about 20 mins), so that you will simply walk away and they can do 1 less order. Based on my observation, the staff did that to the customers selectively. When I talked to 1 female staff, another female staff asked her to simply ignore me altogether. What an employee! The male staff even asked me some inappropriate personal information, eg am I in a relationship? I can live without your shop. Wish all your staff happy working on a Saturday at K11. HAHA. From today on, only those from the mainland will buy your...

I am writing to express my disappointment with my recent visit to Chicha San Chen @ K11. I had to wait 30 minutes in the queue, which was frustrating enough, but then I was informed that I would need to wait an additional 20 minutes for my drinks to be prepared.

What made the experience even worse was the attitude of the staff. They were rude and showed a lack of empathy, especially considering I had a baby with me. After already wasting 30 minutes, the staff seemed indifferent to my situation, giving the impression that it was my loss rather than acknowledging the inconvenience.

I hope this feedback helps improve your service in the...