Cupping Room (Harbour City) — Restaurant in Kowloon

Coffee Hoji/Macha: Not up to award-winning standard

Apple crumble Danish: Good

Plain Croissant: fair

It s a no-menu self serviced place with minimal delivery chores. The Interiors is the only good point of the shop. Fair food and very very small portioned beverages were served. Unacceptable staff attitude, which was mentioned in many commments. Poor experience.

Three staff members approached in toal, yet I had no idea why all staff members talked like instructing customers. Being humble or polite is a bonus, but please at least talk like an educated mankind.

Customers have to do all the services by themselves, including ordering, billing and getting cutlery. Plus, you are supposed to know how the shop works as if you work there, as no staff member would bother to work in the dining area. (Or that is the management intention?)

The most outrageous example: One of the staff members asked us to return the table because of the 75 min limit, while the fact was my friend and I had just sat for 28 min. I showed the girl my ticket (with time printed). She did not explain nor apologize, not even bother to say a word. She just turned her back and walked away.

I read through some comments on this page. Finding that the staff attitude was a long-term issue that had been pinpointed in many comments, so obviously the Cupping Room label accepted that. Yet I couldn't imagine how the staff members bear to embarrass themselves every...

Food was okay. Flat white, not so great , tasted very watery despite the small cup size. My experience of their service was absolutely terrible, actually there was no service whatsoever. There were a total of six staffs inside the bar area, with three working and the rest were just playing with their hair and chatting with each other. Not sure if they were actually staffs at this point. No staff was stationed at the dining area nor directing customers to cashier and seats. Maybe the company culture allows their team to wear freely with their own clothings, but since the staffs were all wearing very different looking outfits, at some point you’d thought they’re customers instead of staffs. Plus none of the girls tied their hair up, so all of them just touched/ flipped their hair and continued making coffee for the next customer. No comment on the hygiene. Overall, it felt more like a cafe ran by kids playing around rather than a professional coffee chain. Other Cupping room branches were never like this, so I’m not sure what happened here. It was a very disappointing experience indeed. There are other cafes offering better service and coffee with the similar price, would recommend to...

stars for good food, 1 star for chaotic atmosphere

While the coffee and pastries here are undeniably delicious. My recent experience was severely marred by the shop's overwhelming influencer culture.

The space has essentially become a free-for-all photo studio - at one point, three separate groups were staging elaborate shoots around my table, with one individual even leaning over to adjust lighting equipment near my half-finished cappuccino. Staff members remained conspicuously passive despite multiple customers (myself included) visibly discomforted by the intrusive photo sessions.

What puzzles me most is the management's apparent strategy: by allowing patrons to treat dining chairs as photo props and tables as camera gear storage, they're essentially prioritizing social media exposure over actual cafe experience. My £7 slice of tiramisu came with an unwanted side of strangers' camera flashes and tripod legs.

A simple "no commercial photography" policy during peak hours or designated photo zones could preserve both the cafe's online appeal and customers' right to enjoy their meals undisturbed. Until then, I'll reluctantly take my book-and-coffee...