Lulo Café Bar — Restaurant in Santa Marta

Nice but expensive for what it is. Prices are high for Colombia and honestly for $32k COP I expected more than 100g of fried plantain chips.

The waiter was attentive but didn't even blink or say anything when my very petite friend misunderstood the menu and ordered a meal for two people (it says just 'para dos' at the end of the description). He simply put in the order and when it arrived placed two full meals in front of her. A well trained waiter would have asked if she knew it was two meals.

Additionally, I hate, hate, HATE the prevalence of QR code menus. This place has zero physical menus, so you're in a nice restaurant trying to read a large menu on a tiny little screen. It's ridiculous. The pandemic is over. Paper is recyclable so don't try to claim it's to "save the environment". It's to save the owners money. I won't go back for this reason alone. QR code menus are ableist and exclude those who don't have a smart phone or choose not to have one....

Ordered the squid arepa and unfortunately the squid was extensively overcooked. It was so rubbery that I was not able to cut it with a knife. The squid also tasted like sea water. Sent the dish back and did not order anything else as other people at our table were also unhappy with their food and I did not have much confidence that the new food would be good. When we got the bill we observed that we were charged for the inedible squid and politely asked the waiter to remove it from the bill. The waiter started shouting at us saying that the dish was perfect and it was our own fault that we did not like it. I have never experienced this kind of behaviour from a waiter in a restaurant. He was incredibly arrogant and kept shouting that they were never going to remove the squid from the bill and we should have just ordered something else instead. Another waiter had to come in and calm the guy down. We were...

Good food, but smug, slow service. It took awhile before our server took our order, which seemed odd as the restaurant wasn't very busy. When our food came it was clear that I was brought the wrong order, which I was willing to keep (for the sake of time), but wanted to let them know. They took my meal back and it took a long time to get my actual order, by which time my friend was finished her meal (I didn't want her to wait while her meal cooled). I ate half of my meal and asked for a no-go box, which was quite the wait...then it took what felt like a long time for the bill....I walked up to the kitchen to pay my bill as we had to go, as waiting for our server would take too long. I was able to pay and get out.. not impressed. They are rated #1 on TripAdvisor and I feel it has gone to their heads as I've had warm, friendly helpful service from most other...