Cafe Frida — Restaurant in Prague

I had made a reservation for 4 people on 25th August at 18.30. When I made the reservation by phone on the 24th, I was not asked if we wanted to be seated outside or inside - due to this and based on the weather report, I assumed we had reserved a table inside. When I arrived, I was shown two tables outside which had been reserved for the same time. This was fine, however it started raining a few minutes later and everyone went inside. I had assumed having a reservation for 4 people for dinner time would mean to get a suitable table inside as well. We were seated at a very small table barely fitting 3 plates. It was in the middle of the restaurant which was not great because we had a small dog with us - one of the wait staff stepped on the dog because of people having to walk around the table we had been seated on. At 19.20, we noticed a larger table in the corner was empty. It showed reserved for 19.00 but since nobody was sitting there, we asked if we could move. The waiter informed us that it is at our own risk so if the people who had reserved it showed up but all other tables were taken, they would kick us out - this is not acceptable since we by this time had ordered drinks and food, nevermind that we also had a reservation for 4 people!!! We moved to the larger table but had to return to the small table in the center when the other group arrived belatedly. Eventually, we moved to a bigger table on the other side on the restaurant. Everytime we moved (from outside in the rain to indoors, from a tiny table that could not fit out food and drinks to a larger table), the wait staff seemed annoyed. There were other small things which made the experience bad, such as wait staff brining the food first, then the cutlery; and wait staff not noticing empty drinks. Over the course of the evening, people in our group suggested to leave because they were not enjoying the experience. When I paid, I asked wait staff if I could provide feedback because I had not been satisfied with the evening. I got the very bored reply that I can do so via Google or Facebook - which I am hereby doing. I have experience working in customer service and this is not how paying customers should be treated. When a reservation has been made for 4 people, I expect to have a comfortable space which fits everyone`s food and drink, and does not pose a danger to dogs (since Cafe Frida is proclaiming to be pet friendly - the dog was not provided with water, btw). The wait staff seemed disinterested in creating a good experience. I am aware that Cafe Frida is very popular (hence making a reservation for a Thursday evening) and that the staff/management will not care about one bad review. I hope this gets published so other guests are made aware that rain will make a...

Hidden gem of Karlín.

Great food. Great beers. Great service. Great atmosphere. That sounds like a great party, right?

We love both their quesadillas and burgers so we can never decide and we order both and than share. And if you don’t feel like the full meal, no problem ❤️ they have various awesome nachos or my forever favourite marinated camembert cheese with jalapeños 🤤

There is a couple of tables in front of the restaurant with lovely view on the church on Karlin square. They accept cash only. And they support delivery over some services.

Oh and anyone said drinks? They do epic cocktails too.

Photo is from take away - they do serve plates...

I had a pleasant experience overall. It’s a nice spot offering Mexican food, and while the food itself was okay, I liked that it came with nachos on the side. I had lemonades, which went well with the meal.

The service was great, the staff were friendly and welcoming, which really added to the vibe. The cafe itself has a simple atmosphere, though it doesn’t exactly feel authentically Mexican in terms of decor.

One thing to note: if you’re looking for a quiet place to catch up with a friend in the evening, this might not be the best option. It can...