SPINE Cairo — Restaurant in Geziret al Zamalik, Jazirat al Zamalik

Food: The food quality was quite good, deserving an 8/10. The flavors were enjoyable, making it a satisfying dining experience.

Ambience: The view is stunning, as the café is situated next to the Nile River, offering a serene and picturesque backdrop. However, the noise level is a significant drawback. Being next to another restaurant that plays different music simultaneously creates a chaotic atmosphere, especially on the terrace, which can lead to discomfort or even a headache.

Shisha: Unfortunately, the Shisha did not meet expectations and could use improvement.

Overall Experience: While there are some notable positives like the food and the view, the noise issue and the subpar Shisha slightly dampen the overall experience. It's still a generally good place to visit, especially if you prioritize the...

As a customer, I was shocked by the way I was treated by a staff member named Bilal. He spoke to me rudely, saying, “If you’re not wearing your turban in a good way, get out of here,” and even threatened that if I didn’t fix it exactly as he wanted within seconds, I would have to leave. I came in as a decent, respectful customer, yet I was met with unprofessional, disrespectful, and discriminatory behavior. The staff is part of the customer’s journey and experience, and with treatment like this, I would never recommend this...

Honestly, this place is a mess. The organization is terrible, and the staff have no clue how to deal with people. Definitely not classy at all.

And that guy Haitham? Hands down one of the rudest, most disrespectful employees I’ve ever dealt with. No idea how to talk to people properly. I have no clue how a big place would even hire someone like him.

On top of that, Haitham sets the prices however he wants. They tell you one price on WhatsApp, but when you go there, Haitham increases it by...