Osaka Sushi Kamppi — Restaurant in Helsinki sub-region

Update on last review

Dear Osaka Sushi Kamppi,

I must express my utmost disappointment and frustration with your continued dismissal of our concerns. It is evident that you are unwilling to acknowledge the validity of our experience and the impact it had on us as customers. I provided specific details and observations, yet you choose to ignore them and offer explanations that contradict the accounts of both myself and your own employees.

Firstly, your employees have mentioned that the female servers are related to the boss. It is disheartening that you persist in denying this fact, despite multiple sources confirming it. This raises serious doubts about the transparency and integrity of your establishment.

Additionally, I want to emphasize once again that my son understands Finnish well. Therefore, any suggestion that he misinterpreted the waitress's question is baseless. Your attempts to shift the blame onto my son's comprehension only further demonstrate a lack of accountability on your part.

Furthermore, it is deeply concerning to learn that the waitress has exhibited similar bad behavior towards other customers in the past. This not only reflects poorly on her professionalism but also raises questions about the overall quality of service at your restaurant. Consistent negative experiences with the same staff member are indicative of a larger issue that needs to be addressed.

Lastly, the impact on my son cannot be disregarded. When a child perceives that a staff member is unhappy with them, it creates a distressing and unwelcoming atmosphere. Your restaurant should prioritize creating a positive and enjoyable experience for all customers, regardless of their age. The fact that my son felt targeted and expressed his discomfort to me is deeply concerning.

In light of your continued dismissal and refusal to address the issues raised, I will also be sharing my negative experience with others, as I believe it is important for potential customers to be aware of the subpar treatment they may encounter.

I strongly urge you to reflect on the gravity of these concerns and take immediate action to rectify the situation. Your dismissive attitude and lack of accountability only serve to further tarnish the reputation of...

I recently had a terrible experience at this restaurant and I feel compelled to leave a bad review. My family and I visited this establishment with high hopes for a pleasant dining experience, but we were sorely disappointed.

Upon arrival, we paid for our meals and proceeded to the buffet. However, our 11-year-old son was scolded by the owner of the restaurant, who happened to be the mother, for taking what she deemed as too much food. Excuse me, but as paying customers, shouldn't we be able to choose the amount of food we want to consume? It was incredibly inappropriate and uncalled for.

Let me make it clear that my son has always been responsible with his food choices and finishes everything on his plate. We were shocked and outraged by the owner's comment. Not only did it ruin our dining experience, but it also displayed a complete lack of respect for us as customers.

To add insult to injury, the owner's rude behavior was not an isolated incident. It seemed to be reflective of the overall customer service we received throughout our visit. The staff appeared disinterested and unfriendly, making us feel unwelcome and unappreciated.

However, I must admit that the food itself was decent. Despite the poor customer service, the dishes we ordered were flavorful and adequately prepared. It is unfortunate that the incompetence of the staff and the owner tarnished an otherwise acceptable culinary experience.

In conclusion, I would strongly advise against dining at this restaurant due to the appalling customer service we received. The incident involving the owner's unnecessary comment to our son and the overall lack of courtesy from the staff have left a bitter taste in our mouths. While the food itself was satisfactory, it is not enough to compensate for the abysmal treatment we endured. Save yourself the disappointment and seek out a more welcoming and respectful dining establishment.

Osaka...

It was dirty food and very bad service, and the waiter was very rude. Bad smell in the place and glasses of water. Itwas avfry failed experience compared to the price. I did not recommend visiting the restaurant at all. Are you the manager or the unfriendly employee? I have read the comments about your restaurant, and most of the customers opinions complain about your bad servers and the stinky smell, in addition to fabricating accusations against your customers , or do they not like the restaurant? Our friend come laitte when we are little finsh We advised her not to eat because the food and the place were not suitable, so she sat with us and waited for us to finsh and did not touch anything from the food because she simply just smell of the glass of water it was so bad, so she was satisfied with just waiting. As for your unprofessional employee, she came in front of everyone and asked her to wait outside if she did not want to eat that It is defective and inappropriate from a respectable restaurant that interferes with a group of friends and asks one of them to leave the restaurant as soon as he does not want to eat or like the food. When we gave opinion of your bad service, your bad excuse which was us of not having money and we want to eat for free, but I repeat the worst dining experience ever. Close the restaurant if you do not have it. Professionalism and

respect for the customer at work Note/I am also ready and I hope you will do that and I hope you have a video to display to show that our friend did not touch anything from the food and to show the extent of your incorrect words and I have four witnesses to my words and I did not say anything other than what actually happened. I asked our friend to either buy food or wait for her...