This is a review about the restaurant, the hotel is great.
I had dinner here with my wife and 2 year old daughter. It was our last day in Helsinki and I was willing to pay a premium for what I expected to be a great dinner and for the convenience of eating in our hotel.
We ordered the €85 tasting menu. The food was great, but this bad review is because of two reasons:
First, portions were very small. When spending so much money, leaving hungry is quite annoying.
Second, and more important, the service was EXTREMELY SLOW. We spent more than 2 hours there, and, considering how small the portions were, we could have certainly finished in half an hour at most. It took them 40 minutes just to bring the dessert! This is especially unacceptable when there's a toddler at the table, who obviously isn't going to be as patient as us. So we had to give her way too much screen time just to calm her down.
We arrived at 18:00 on Monday, I had previously made a reservation, and when we arrived there was only another table, with 2 people, being served. I don't know what happened but this is completely unacceptable.
We certainly wouldn't have had dinner here, even for free, if we knew that would be our experience. It wasn't just our most expensive dinner in Finland but the...
Read moreReindeers. You cannot not be reminded that you'll be eating reindeers in this Nordic restaurant by the numerous reindeer antlers scattered all over as decor and dare I say, look at your food whilst being alive when you're using their toilet. I thought the list of food presented were all somewhat appetising although I would add that some of the ingredients used (ie reindeers heart) can be interesting. Reindeer steak was nice if the heart carpaccio hasn't put you off yet. It was well cooked to medium and cut was sirloin and very lean. The The palate cleanser was surprisingly not sorbet but the granulated crumbs kinda did the job. Service was acceptable but it felt a lot like reading off a memorised script than anything. Generally I would say it's a fancy place for some reindeer theme but probably not a place I'll visit constantly. I wonder if they have a Rudolph Special during...
Read moreI can’t comment on the food because when I arrived without a reservation at 9:30pm when the restaurant was EMPTY, the hostess made a huge deal about finding a table for one person. Clearly she just didn’t want to serve one person. Since it seemed to be a lot of trouble for her to find a table for one person when the restaurant was empty, I said that I’m staying at the hotel and asked if it was easier for me to do takeaway? She then proceeded to give me a huge attitude and said she went through all this trouble to see if she could find an empty table for me (I promise I’m not exaggerating when I say the restaurant was empty) and she doesn’t know if I can do takeaway now. So I asked why it was so much trouble when there are so many empty tables and her response “some of the tables are dirty and need to be cleaned”....
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