If you ever wondered how the French people earned the reputation of being rude and inhospitable, eat at the Villebrequin and you will experience these traits first hand. We were a party of 11 on Friday July 25 and we had the most despicable, arrogant and insolent person as a server. His responses and comments to anything we asked were insulting and provocative. He particularly seemed to have a grudge against America and Americans. For example, when we asked for a lot of ice to accompany our drinks and mentioned to him "please fill the glass with ice as they do in America" he replied with a pale smile "You are in France monsieur". His attitude was negative all the way and he provided the worst possible service. He made sure we had an unpleasant lunch and that we felt we should never come back again. At one point, a young lady in our party asked him if he could take a picture of all of us with her phone, and he rudely answered "I don't do this". One of the runners heard her request and volunteered to do it. In fairness, all the runners and bussers were ok. However, the meals were delayed for some of us. Same for the desserts. As for the food taste, it was average at best. The sole meniere had a very bitter aftertaste and the escalopes Milanaises were soaked in oil. Luckily, our dog was with us and enjoyed eating them.
P.S. the large tip that was left was meant for the runners and bussers who worked our table, not for the rude server. Also, the runner who took a picture of us received a separate tip of €10 in cash from me just for taking the picture. We are considerate people and we have empathy with those young men and women working hard...
Read moreFirst of all: we had a cockroach in our cocktail! Seriously. Time was around 23:00, after we called a waiter (tall guy in a suite) he just replaced cocktail without even apologizing. When we wanted to pay (yes, we had to pay for that) he refused to accept apple pay, saying that they do not accept that service, when we explained that we have only phones he started to propose to keep our stuff or something valuable until we come back with money... obviously that was no go, so one of us had to stay there, waiter was refusing to get payment day after, going into some cheesy discussions like « you were drinking my cocktails and now can’t pay, you should ask in advance if you want to pay with that » etc. I asked if it is marked that they do not accept apple pay, and if I can see a manager, reply was that he is manager and will mark it tomorrow... After going home and coming back I asked for a service book to leave a feedback, and he said there is no service book for fedback (which should be present at the restaurant). Would highly not recommend this place, and the guy should not be working as a service.
Update: Answer from the staff below just proves how small and unprofessional they are. Instead of apologising they go personal and start swearing on you. I do not recommend this place to anybody, look for...
Read moreTwo days ago, I was there the elevator was broken. nobody help us with us wear children. my husband help us to get out of elevator, even the security don't help us. they said we will wait four hours.... it's not normal with children in that hot day... when my husband help us to get out, he forgot his sunglasses and the elevator. everyone sees that he forgot it on it but they say just tomorrow when the technician will solve that problem with the elevator they will get the sunglasses they will call us to get it back. In that day in the evening, we were walking when we see that p Place we decided to ask if they get the sunglasses and we see that there was no sunglasses and no one knows where is it? it's not normal place with not normal stuff who works there everyone sees that there was sunglasses but no one knows where it disappeared!!!!!! and the elevator was broken at that time . They take the sunglasses which was very expensive and they said that they don't know where is it? They said that no one gets on the elevator but that's normal. (at that time the elevator was broken )Everyone sees that there...
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