Cafe Glacier Liautaud — Restaurant in Marseille

I recently visited this cafe with my family to get some ice cream and drinks, it was quiet when we visited. As we are a group of tourist, I understand there is an obvious language barrier however I felt the behaviour of the manager to be boarder-line rude. I was queuing for the only loo on the premises when the man, who I believed to be the manger, came over to me and started asking whether I enjoyed my drink. (We had only sat down 10 minutes ago and had not yet been served so I hadn’t even ordered a drink). I explained I haven’t had one, but he kept insisting I had. Then he went on to question me about what drink I had had, and again I explained that I hadn’t ordered one yet. He then told me the loo’s are for paying costumers and that I had to leave. I pointed at my family, who were seated with menus, and told him we were about to order, but no, again he told me I needed to leave and didn’t believe they were with me. Eventually he left me alone, left me without any apology. Then I went in the loo with the broken door handle and then back to my table where our order had to be taken twice as there was a system mess up. The manager even came over to our table to check everything was alright… still no apology from him. I understand there was a strict policy for only paying costumers but a simple apology would have been nice. There were so many little things that made our visits unpleasant. Overall I would not...

AVOID! It seems like they are racist towards people of color. They switched our seats to inside because we only ordered drinks but there were other ppl sitting outside who were obviously only there for drinks. They refused to give us a menu, to take our order and took ages providing us our order. The vibes were very bad and it sorta ruined the trip for us. I knew europeans and the french were generally unfriendly but it says a lot when you are obviously the only poc in a shop and they treat u differently than all the other...

Résidente à Cassis, j’attendais avec impatience la réouverture de cet établissement emblématique dans un spot privilégié.

Ces 2 derniers mois je suis allée 2 fois en terrasse et une fois au nouveau rooftop. A chaque fois, le service a été très mauvais car le personnel n’est pas du métier, et pas formé. Par exemple, au rooftop la bouteille de vin, chaude, a été posée ouverte sur notre table sans même nous la faire goûter ou nous servir les premiers verres.

La carte des boissons, avec cocktails à partir de 21€, n’est pas aboutie. La liste des vins, que les serveurs ne connaissent pas, sont présentés avec beaucoup d’inconsistance. La description de chaque vin oscille entre la région ou la ville ou le domaine, et ensuite entre l’appellation ou le cépage. Très étrange et amateur pour un établissement qui se dit de luxe.

Les prix sont exorbitants pour Cassis.

Le manager nous a quand même expliqué que les prix avaient été calculés sur la rentabilité que la direction voulait faire de l’établissement! Et que la clientèle attendue devait être plus haut de gamme que la clientèle habituelle de cassis. Merci pour nous les Cassidains et clients a l’année.

Est-ce les nouveaux propriétaires pensent vraiment que les riches sont des pigeons qui se fichent du prix et de la qualité du service?

J’espère que la direction va se faire accompagner pas des personnes du métier et par des bons gestionnaires pour redresser tout ça, sinon ce sera un beau gâchis pour un tel endroit.

Bon point: la déco est magnifique et les sièges très...