We have been loyal patrons of Bar Bibliothèque for many years, cherishing the wonderful memories we’ve made here. This bar has consistently been our favorite spot in Paris, a place we proudly shared with visitors from abroad. Its beautifully furnished, serene lounge setting and sublime ambiance have always set it apart.
Unfortunately, the service has recently fallen short of the high standard this magical place deserves. It pains me to write a negative review, but I feel compelled to do so in hopes of seeing this beloved bar return to the exceptional experience it once provided.
The staff's lack of professionalism and rude attitude made us feel uncomfortable and out of place. At an upscale venue, we expected at least the basic standards of service, such as: -Ensuring all guests receive their drinks at the same time to provide a seamless experience. -Paying attention to orders, especially when the bar is not busy, instead of repeatedly forgetting them. -Addressing customer concerns calmly and professionally, rather than arguing loudly and trying to prove us wrong, which only escalated the situation.
Unfortunately, the demeanor and tone of the staff detracted from what should have been a relaxing and...
Read moreOne of the worst experiences in a long time. Staff was hesitant to let us in at first. Bar was available and we were happy to sit there but we were told that someone had reserved the bar after someone else had already said that it was okay to sit at the bar. We got invited to wait outside at the lobby with no service, then was shown to a table finally. The people who reserved the bar never showed up. They really had to call someone from the restaurant section to inform us about that made up bar reservation. Had to talk to 3-4 different people and each had a different idea of what was available. Eventually, the bar tender and our server was really kind. But the drinks looked very unappetising, watery and overall lacked any creativity that most 5* Hotel bars' signature cocktails offer. It was a very disappointing evening. Not...
Read moreI’ve visited the Bar Bibliothèque at St. James Hotel a few times, and unfortunately, the service can be quite inconsistent. While the space itself is beautiful and the bar is often empty, the staff sometimes make guests wait for extended periods before allowing them in. On some visits, I’ve been able to walk in without any issues, but on other occasions, I’ve been told to wait for what feels like an unnecessarily long time—despite there being plenty of open seats. The experience seems to vary depending on who is working that day. It’s frustrating to not know what to expect in terms of service, especially given the upscale atmosphere. While I enjoy the setting, the service definitely needs...
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